ASOQ - Satair China Operational Quality Management

Job Description:

The Satair Quality team is looking for a new Quality Operational Manager for the Satair Beijing warehouse. You will be a key actor driving the success of the local quality operations: on-time and on-quality closure of related customer and supplier claims, on-time and on-quality certification of parts (via Hua-Ou interface), audit planning adherence, and level of internal/external customer satisfaction.

Job objectives:

• Ensure that the products and services provided from China meet both external and internal requirements, including legal compliance and the customer’s expectations
• Monitoring of the quality management system and produce data and report on performance & stability
• Liaise with other managers, staff and Hua-Ou company throughout the organization to ensure that the Quality system is functioning properly
• Ensure Lean Basics and Mindset implementation

Primary duties:

• Local Interface to the Hua-Ou and Airbus Customer Service department to ensure that Satair Quality related tasks are running onTarget.
• CAMAC Responsible Quality Manager for Satair Beijing
• Ensure that Satair&39;s quality system is implemented and maintained in accordance with the requirements of EN 9120 and subject to regular audits and reviews
• Participate in the necessary meetings, planning, audits etc.
• Promote quality achievement and performance improvement throughout the organization
• Ensure compliance with national and international standards and legislation
• Define quality procedures in conjunction with other functions
• Secure maintenance and control of all quality related documentation
• Collate and analyse performance data and charts against defined parameters
• Liaise with both internal and external auditors and ensure the execution of corrective action and compliance with customers&39; specifications
• Implement and maintain controls of outgoing shipments
• Report to management on the level of quality achieved and identify areas that require improvements
• Manage both suppliers and customer claims
• Manage both internal and external audits

Secondary duties:

• Work with procurement staff to establish quality requirements from external suppliers
• Work with other managers to establish quality goals for new and existing products
• Work with HR to identify relevant quality-related training needs and deliver training
• Any other Quality related tasks as designated by the Managing Director

General:

       ●    Comply with Satair Group’s mission, values and Quality Management procedures

       ●    Comply with Satair Group’s guidelines on Ethics & Compliance

       ●    Understanding, sharing and living of Satair Group values and rules

       ●   Respect Satair Group processes and procedures agreed per function 

       ●   Participate in optimizing Satair Group’s business procedures by applying existing Satair Group’s IT systems

       ●   Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements

       ●   Identify and offer suggestions to improve efficiency

       ●   Be well informed about and familiar with the latest developments in Satair Group&39;s business as well as Airbus Customer Service Interfaces

       ●   Have an inter-cultural understanding

       ●   Participate in occupational safety and health efforts

       ●   Contribute towards a positive and inspiring working environment

Required skills:

• At least 3 years maintenance working experience in CCAR-145 MRO (maintenance, engineering, quality, material management, ect. and corresponding official work experience certificate is required) or CCAR-66R3 maintenance license is mandatory.

• Strong quality and safety awareness and mindset

• Quality experience is a plus 

• Customer service experience is preferred

• Aerospace market knowledge is preferred

• Quick leaner and autonomous 

• Fast to adapt and open to change 

• Drive and can work independently

• Customer-oriented 

• Strong analytical skills

• Problem resolution skills

• Lean skills

• Good English language skills

• Strong communication and collaboration skills

• Stakeholder management 

• A decision-maker

• Positive and extrovert

• Intercultural understanding

• Attitude supportive of Satair values

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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