Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for an Accessory Shop Manager at their corporate headquarters in Moline, IL. Since 1936, Elliott Aviation has been a world-class provider of comprehensive and customer-focused solutions for business aviation. Our vision, building partnerships that last, applies to our employees as well as our customers.
This hands-on position is responsible for leading the Accessory Shop team members to meet or exceed quality, productivity, safety and financial objectives and customer expectations.
Responsibilities of this position include:
Essential Job Functions:
1. Shop Management
a. Meets department’s established productivity and financial goals by promoting safety, quality, efficiency, communication and customer satisfaction. Works with Sales personnel, Managers, Project Managers, Team Leaders and technicians, and others to maximize profitability of projects.
b. Serves as primary department contact for internal and external customers and the FAA regarding Accessory Shop issues and works toward mutually beneficial resolution of issues. Fosters and maintains working relationships with external customers, OEM’s, vendors, etc. Assists with researching and resolving customer disputes with Accessory Shop. Maintains visibility in industry through involvement with OEM’s, trade associations, customer events, vendor events, etc.
c. Promotes growth and development of assigned team members to encourage team cohesiveness and trust by monitoring and evaluating team members’ performance in a professional, positive, accurate and timely manner. Leads in the selection, hiring and staffing of team members. Recommends training needs and programs; identifies and recommends technical and non-technical training opportunities for team members. Participates in personal and leadership development opportunities and demonstrates leadership and professionalism.
d. Develops and implements process improvements to increase efficiencies and quality, reduce costs, reduce downtimes/improve turn times, standardize work, reduce and eliminate warranty and re-work, utilize innovative technology, etc. Leads periodic review and analysis of existing procedures and holds team members accountable to Elliott Aviation approved policies, procedures and Best Practices.
e. Creates, monitors and reviews department budget and annual strategic plans. Evaluates and submits requests for facilities, tooling, equipment and capital expenditures.
2. Sales and Business Development Responsibilities
a. Cultivate long-term mutually beneficial relationships with target customers.
b. Develop and execute a customer contact approach that allows for regular face-to-face visits with key accounts.
c. Develop and execute a plan that facilitates the addition of accounts and account growth of businesses and customers that will use Elliott Aviation for all of their particular Accessory needs.
d. Successfully and profitably, sell products and services by servicing existing customers and by developing new customers.
e. Continually increase the level of knowledge about our customers’ needs and requirements while contributing to new product ideas.
f. Maintain the prospecting database, CRM and follow-up system.
g. Develop sales leads, follow-up on sales leads in the territory generated by marketing efforts and sales support and turn these leads into sales.
h. Communicate with the Director of Marketing on any sales or support materials that may be needed.
i. Professionally represent Elliott Aviation at local, regional, and national aviation trade show and events as required.
3. Perform other duties as assigned.