Airbus Beyond - Customer Success Manager (H/F)

Job Description:

Our company

Airbus Beyond is an Airbus company that delivers transformative experiences, boosting skills, behaviours and knowledge. We have dedicated ourselves to developing professionals in aerospace for over 30 years. We are a compassionate team, unafraid of taking bold steps. We frequently use the term &34;we&34; because we believe in a collective effort, and we are eager to welcome you on this transformative journey we call Going Beyond.

A few key figures

• Pool of over 300 external trainers and consultants

• Over 100 customers from Airlines, airports, lessors, maintenance and repair organisations and aerospace suppliers internationally

• Approx. 30,000 learners per year

• Multi-cultural team based in China/India/Singapore/Germany/Portugal/France

We strive to create a caring, honest, and open working environment where every

team member feels comfortable enough to speak up and get creative.

We fully believe in our values that;

GratitudeAndAttitudeAreChoices

CaringIsWhatConnectsUs

FortuneFavoursTheBold

… and we are looking for like-minded individuals to share the adventure.

Sounds like a match?

How about joining us as Customer Success Manager in Toulouse?

Your mission

We are looking for our new Customer Success Manager to be a strategic partner to our clients. You’ll play a key role in ensuring that clients adopt ABA Solutions and be responsible for strategically driving value for our clients while driving revenue expansion and retention. The Customer Success Manager will work collaboratively with clients to understand & capture their needs, discover opportunities, determine potential and develop strategic execution and expansion plans.

This is a client-facing role requiring strong problem-solving skills and an ability to think strategically in order to drive value for AirBusiness Academy while providing a return on client investments. If you have a strong work ethic, an ambitious mentality and a hunger to learn, we’d love to have you join our team!

Your main tasks and responsibilities

• Develop & manage a portfolio of external accounts with a specific focus on superior customer satisfaction, owning the renewal term and cross selling / up selling appropriately
• Develop and execute external client roadmaps to ensure successful adoption and continuous engagement of the company Solutions
• Fully responsible for driving the actions to deliver against operational and BU objectives
• Meet and exceed adoption and retention targets while maintaining an active pipeline
• Collaborate with all involved parties to translate client needs and technical & operational challenges into business solutions
• Negotiate winning commercial agreements according to the company strategy, close deals and achieve sales targets
• Establish or negotiate updates of frame contracts, and ensure that contractual terms and conditions are applied and developed further
• Attend to external events

• Build and nurture close client relationships to drive account expansion and growth
• Understand customer’s expectations, constantly improving the customer relationship by actively listening, clarifying their needs, concerns, propose solutions.
• Ensure customer satisfaction, provide precise information to respond to customer questions and articulate a winning value service leading to future business.
• Be the focal point of a customer on designated Project/Programmes
• Prepare and manage all contractual/customer review meetings 
• Design of a customer loyalty strategy
• Manage customer complaints & solve issues;
• Monitor and report key performance indicators, including cancellation rate, revenue, margin, quality indicators and end user feedback
• Write reports and summaries in order to update customer accounts
• Organise customer events in close collaboration with external communication focal point

Your boarding pass:

• Master Degree
• 3&43; years of experience in fast-paced, client-facing role required (Sales, Marketing, Customer Experience Design, or Customer Success Management)
• Proactively contacts new prospects
• Networking skills
• Strong work ethics
• Excellent presentation, communication & storytelling skills
• Negotiations skills
• Detail-oriented and data-driven
• Strategic vision and ability to influence
• Curiosity
• Listening skills
• Strong Customer mindset
• Autonomous and results focused
• Full fluency in French and English

A plus would be:

• Entrepreneurial skills
• Priority management
• Previous experience  at a B2B SaaS (Software as a Service) or technology company preferred
• Knowledge of the aeronautical industry
• Use of Digital tools, including ERP
• Any other language would be a plus

How we care for you:

• Financial rewards

Attractive salary, agreements on success and profit-sharing schemes, employee savings plan abounded by Airbus Beyond and employee stock purchase plan on a voluntary basis.

• Work / Life Balance

Extra days-off for special occasions, time saving account, a Staff council offering many social, cultural and sport activities and other benefits.

• Wellbeing / Health

Complementary health insurance coverage (disability,invalidity, death). Health services centre, gym, onsite electric vehicles charging stations.

• Individual development

Great upskilling opportunities and development prospects with unlimited access to &43;10.000 e-learning courses to develop your employability, certifications, development programmes, national and international mobility opportunities within the Airbus group.

Details of the position:

• Contract type : Limited contract
• Job grading (new Convention collective de la Métallurgie) &61; G13
• Location &61; Toulouse
• Onsite/Remote/Hybrid &61; Hybrid (up to 2 days of telework per week )

• Travel &61; This role may involve some international business travel and as such,you must be able to travel accordingly

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.