As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
Aircraft Dispatch Manager
If you are passionate about the airport environment and airside operations, able to multi-task, interact, coordinate and lead colleagues from multiple departments, be a champion for our customers and want to work in a role that is critical in ensuring we remain compliant in an ever-changing environment, this could be the role for you.
The ideal candidate will be operational-savvy, comfortable interacting with customers and colleagues, and commercially astute. You’ll work alongside teams to deliver the high standards of service our customers expect, lead by example whist meeting safety and security regulations. You will also ensure our business remains dynamic and flexible to meet any and all challenges.
If you are comfortable working in a dynamic, ever-evolving role that has a direct impact on our Heathrow operation, this could be the role for you.
*NOTE:
Please note, this role is not approved for an international assignment.
What you’ll do:
· Responsible for ensuring safety, regulatory and security compliance are adhered to on the day
· Delivery of on the day performance and punctuality of individual flights and/or an airside zone
· Working with and leading the customer gate teams, ramp turnaround teams, onboard teams and 3rd party partners, ensuring our business requirements are delivered
· Oversight and audit check of BA aircraft to ensure delivery standards of are met consistently and to the correct standards
· Actively manages response to disruption both in an airside zone, specific aircraft and across the wider LHR campus
· Responsible for leading and supporting the LHR station emergency response plans
What you’ll bring to British Airways:
· Exceptional communication, organisational and prioritizing skills
· Ability to influence and negotiate to ensure best service is delivered
· Operational experience preferred
· Resilient under pressure where parameters of time, resources and demand fluctuate
· Report writing skills and attention to detail
· Developed analytical skills and problem-solving skills
Your experience:
· Be in possession of a full UK category B driving licence for a manual vehicle and have no more than 3 penalty points.
· Able to complete and pass a valid airside driving test and obtain a licence.
· Ability to obtain a basic DBS check.
· A responsible attitude towards safety and security in a demanding environment.
· Successfully pass your training and shadowing period.
· Able to work a shift pattern that covers a range of times (inc include nights).
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.