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Synopsis
In this role, you will guide, lead, and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize results. Effective achievement of objectives by setting objectives for insource team, developing and motivating team to maximize individual and collective performance. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.
Accountabilities
- Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
- Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
- Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargos revenue, load factor, yield, and product mix.
- Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargos segmentation model and commercial strategy.
- Performance steering the local sales, reservations, and customer service teams to maximize company reach and revenue potential.
- Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
- Manage sales costs, coach, direct and motivate the team. Measure Salesforce effectiveness and take action to improve quality and coverage.
- Collect, organize, provide feedback, and proactively act based on market intelligence. Identify opportunities and potential obstacles, and plan strategies to overcome any resistance.
- Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
Education & Experience
- Minimum Diploma (2 years of more), bachelor’s degree or equivalent
- Minimum of 7 years of work experience and experience of Cargo market with strong customer knowledge
- Extensive experience in Europe market with strong customer knowledge
- Fluent English - both written and spoken is essential
- Strong cargo commercial experience
- Basic Knowledge and experience with GHA/warehouse handling.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
To learn more, visit etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent and contact ethicscomplianceetihad.ae
