Essential Duties and Responsibilities:

• To consistently deliver the highest possible level of customer service at all times
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines
• To be pro-active in all areas by forward planning and taking responsibility for the job in hand
• To ensure the safe and correct control of all resources on the Ramp
• To comply with all Airlines Ground Handling Regulations
• To actively give support, guidance and encouragement to your work colleagues
• Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised
• Promote a professional image at all times applying the Company Uniform Standards
• To follow all processes involved in Triple A Regulations
• To understand and operate all equipment effectively and correctly and in line with the relevant training given
• Full compliance and implementation at all times of the following:
• Airline Handling Manuals
• Airports Disruption Management Policy
• Customer Service Promise
• Communications Promise

• Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy
• To process in a professional and confident way any questions, queries or grievances
• Any other reasonable duty as requested

Required Skills:

• Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently
• Demonstrate ability to lead, coach and develop staff
• Ability to work within a pressured environment
• Must be flexible to adapt to changing demands/circumstances
• Team player with strong interpersonal skills
• Ability to influence, motivate, negotiate and communicate effectively at all levels
• Thorough knowledge of ground handling operations, aviation security, safety practices, legislation and customer supplier relationships
• Computer literate with knowledge of Microsoft Word and Excel