Air Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec’s Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North.
Air Borealis is currently seeking a Coastal Stations Support Lead to join our team in Goose Bay, NL or one of our Coastal Locations.
The Coastal Stations Support Lead will provide support and guidance to counter staff to ensure policies and procedures are carried out, while educating and empowering employees to perform at the best of their abilities. Keeping professionalism and customer service the main priority, this role will help to ensure that our daily operations are carried out in a correct and timely manner.
Duties and Responsibilities:
- Actively Participate in any relevant meetings and communicate relevant information to all stations when required.
- Understand the SMS program to train CSR’s how to correctly use SMS.
- Formulate and implement corrective action or supportive actions with Coastal Stations Supervisor, based on coastal station needs.
- Work with Coastal CSR Group to strive towards customer service excellence.
- Ensure the installation and maintenance of the ‘nine core values’ of PAL/Air Borealis.
- Ensure there are mechanisms in place to ensure CSR Compliance with policies and procedures.
- Participate in regular Coastal Station visits to assist stations in preparation for daily operations, CTA and TC audits, quality control audits and emergency response.
- Participate in the education of all relevant training modules pertaining to CSR Operations.
- Upkeep on all relevant changes to any training materials.
- Assist with modifications to any procedures and ensure applicable training materials are up to date.
- Travel as necessary
- Other duties as assigned.
Qualifications:
- Minimum of three (3) to five (5) years’ experience as a Customer Service Representative or similar role.
- Ability to lift up to 50 lbs.
- Ability to operate independently and in a team within a fast-paced environment.
- Possess a high level of professionalism and dedication to customer service excellence.
- Willingness to learn and become proficient in new operating systems
- Ability to obtain a clear code of conduct
- Proficient in Microsoft Office Suite of Products.
- Embrace personal accountability and responsibility.
- Must possess strong organizational and decision-making skills.
- Ability to manage multiple tasks while prioritizing and managing tight deadlines.
- Excellent verbal and written communication skills.
What we offer:
- Competitive pay
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Industry discounts
CLOSING DATE: Applications will be accepted until March 7, 2024.
Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
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