As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: An exciting opportunity to join British Airways as a Colleague Experience Manager has arisen!
Reporting directly into the Head of Colleague Experience, you will deliver our colleague experience strategy by supporting the business to drive efficiency through improved products and services that innovate, aid retention, and build a great employer brand to attract new talent.
What you’ll do: - Develop and drive the formation of all colleague experience transformation initiatives and projects, working closely with external partners where required.
- Understand and optimise each stage of the colleague life cycle, crafting a positive and productive work environment, encouraging employee satisfaction, and retaining top talent.
- Collaborate with our People Business Partners to bring key topics and initiatives to life.
- Offer guidance and expertise to members of the Executive Committee and senior leadership teams, providing insights into the colleague experience within their respective areas of the business.
About you: - Strong communication skills and able to challenge and influence through reasoned arguments, often leading indirect teams to achieve output.
- Champions innovation and able to develop and drive an effective strategy that aligns to our organisational goals.
- Empathetic and successfully able to balance business objectives with our colleagues needs.
- Analytical mind-set and able to track and recognise data trends that inform decision making.
Your experience: - Programme/project management qualification or relevant experience is essential.
- Track record of managing successful relationships at a senior level is preferable.
- Experience of leading in an employee experience/engagement team.
What we offer: We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.