Job Description:

Responsibilities:

            Ensure customer presentations as per applicable procedure

• Evaluate zone readiness and ensure on time call up for customer presentation.

• Represent the customer and review areas on behalf of the customer on specific items.

• Conduct “customer eyes” inspection of each a/c before customer ground check.

• Prepare data to answer technical questions

• Ensure on-time presentation to customer with both Production and Quality department, negotiate with stakeholders any rescheduling of presentation

• Identify and understand inspection program deviations

• Follow up deviations for satisfactory closure

• Assist customer during the inspections.

• Ensure customer’s safety during presentations

• Recommend to integrate customer needs within Manufacturing to achieve customer satisfaction

• Determine any issues, which could impact the A/C acceptance (time frame, aircraft status) and inform the Customer Acceptance Delivery Manager.

       Ensure management of Quality Log Book (QLB) as per applicable procedure

• Ensure full application of QLB form as per Airbus Quality Instruction.

• Ensure efficient QLB handling (records, dispatch, response time...).

• Review and present QLB answers to ensure successful acceptance by customer.

• Present answered QLB items to the customer for buy back

• Analyze disputed items and launch/coordinate appropriate actions to obtain the most acceptable solution for the customer and Airbus.

• Report all items under dispute or having risk for delivery or a/c acceptance and review potential corrective actions with the Customer Acceptance Delivery Manager.

• Participate in the analysis of the QLB items

• Review on a/c if all corrective and preventive actions have been implemented before presentation to customer.

       Additional tasks

• Initiate/participate as required the regular Acceptance Process Reviews

• Provide inputs for every meeting or actions in relation to customer satisfaction

• Be responsible for KPI statistics/analysis/reporting and proposal of improvement.

• Liaise with internal suppliers in order to build, manage and set counter measure to protect from recurrent issues.

• Participate on request to meeting subject to customer issues.

• Assistance and coordinate the customer event and internal activities.

• Bachelor degree or above.

• Knowledge of manufacturing processes and Aircraft manufacturing technique document/drawing is preferable.

• Industry safety practices and procedures.

• Quality System understanding.

• Fluent in English communication, speaking and writing.

• Ability to establish and maintain effective working relationships with others.

• Good at balancing in a conflict or complicated situation.

• Computer skills (G-Suit, MS Office, SAP and other skills).

• Be flexible in working for cross-program and projects (SA, WB and Sections)

• Be adaptable, flexible and initiative to work under stress

• Adapt to work in early/late/evening shift and weekend as required.

• Adapt to work in outdoor condition e.g heat, cold and dust.

Activities: Anticipate and manage any risk of customer dissatisfaction through close cooperation with Programme and Quality functions, EVR and contracts organizations.

Obtains CSIP feedback from customer and secure lesson learnt process.

Supports customer to raise Quality Log Book items (QLB) and ensure an understandable/reasonable request.

Ensures QLBs are properly answered/documented for Customer presentation and acceptance.

Manage from station 41 up to TAC (Technical Aircraft Completion) the customer presentation programme and coordinates the planning and timing for the presentation to the customer.

Ensures a constructive customer relationship by fair and consistent treatment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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