DescriptionCaring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.
Key Responsibilities: - Lead efforts to drive complexity reduction including opportunity identification, prioritization, scoping, roadmap development, and clear, quantifiable benefits realization
- Cultivate deep expertise on customer and employee needs and friction points; achieve clear understanding and diagnosis of complexity; advocate and champion customer, employee, and company needs across United
- Create solution designs to address root causes in close alignment with business and operations partners, digital technology, and senior leadership
- Implement solutions successfully, ensure they are balanced, and drive lasting change by collaborating with key business partners, policy & procedures, tools & applications, service delivery, and digital technology to reduce complexity
- Prepare concise and focused presentations, distill complex topics and authoritatively present in front of senior executives
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we urge applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
QualificationsWhat’s needed to succeed (Minimum Qualifications): - Bachelors degree
- 4+ years of airline, strategy consulting, or similar experience
- Must be legally authorized to work in the United States without sponsorship
- Experience working with large datasets and analytical tools to convey using data
- Familiarity with database interface tools, SQL and programming concepts
- Effectively able to work independently, and focus efforts across multiple projects
- Strong ability to develop executive-level presentations with support from your leader
What will help you propel from the pack (Preferred Qualifications):- Masters degree
- Quantitative field (engineering, business analytics, information systems, aviation management or related degree)
- 5+ years airline experience across multiple areas of business
- Deep familiarity with airline systems, management concepts and organizational structures
The base pay range for this role is $99,750.00 to $135,960.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.