Supervise the daily operations of the respective station, including above and below the wing activities, SMS and other applicable regulatory authorities including a strong partnership with the branch safety team.Responsible for promoting safety in all operations and ensure that the safety, security and service standards are observed, monitored and practiced consistently and in compliance, by reporting incidents/accidents promptly and efficientlyCoordinate/Support all audits and to ensure identification of root cause and implementation of corrective measures to address any vulnerabilities or opportunities found and measure effectiveness.Responsible for performance results (OTP, PAWOB, Overcatering, etc.) and implement corrective actions when required to ensure optimal result working closely with all relevant stakeholders and HQ Team and ensure Deliver on our customer promise especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.)Support Handling Agent during training for new staff, ie hold product and services workshops.Ensure daily ATW audits (In-terminal) are completed using IAuditor.Coordinate daily activities with SOC, Dispatch etc., Flight OPS, Crew Scheduling etc. when needed (especially during IRROPS) and ensure customers are informed and addressed, with care and class.Ensure regular communication with all handling agents in order to maintain high level of quality. 

Holding new employee training to ensure a consistent understanding and approach regarding Air Canada product and services workshops.Coordinating activities with Star Alliance Partners making sure CodeShare Agreements and procedures are correctly reflected. Attending SAAT meetings to defend Air Canada’s interests at the AirportRepresenting Air Canada at meetings and workshops with various Authorities and defend Air Canada’s interestsCoordinating Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. Maintaining accurate Manuals and participate in Emergency Procedure Training.

Qualifications

Bachelor’s degree or equivalent in a relevant field with at least 2 years of experience in a leadership role and/or experience in the airline industryStrong understanding of airport operations and passenger movementsExcellent verbal and written communication skills with the ability to converse with all levels of an organization as well as high-ranked external figures, with care and classAble to respond, influence and proactively create mutually acceptable solutions, always with Air Canada best interests in mindMust have ability to work shift, weekend and statutory holidays and work beyond rostered hours due to irregular flight operationsStrong commitment to teamwork & commitment to employee engagementExcellent Interpersonal skillsRigor and autonomous with strong organizational and prioritization skillsAdaptability and ability to support change management initiativesPossess an energetic and tenacious attitudeDemonstrate passion for travelAdvance knowledge of Word, ExcelAdvance knowledge of Departure Control System (DCS); knowledge of ALTEA system, an asset.Right to work in Europe

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.