Customer Project Manager

Job Description:

What are your contributions to the team?

Customer primary point-of-contact in communication, coordination, and follow-up action such as time/labor/material quotes (DAF approval), preliminary invoices (PPI) generated by planner, give progress updates, get customer approval and debrief on work packages (induction & output meetings), resolution of squawks, and address warranty issues (ODC & Customer Dispute) (SAP).
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
Develop Time Line (Gant chart) and maintain schedule (Pivotal) through aircraft delivery and follow-up.
Monitor and oversee work flow to ensure work package is on schedule and within budget. Ensure that work is performed in accordance with Singapore MOE/ Repair Station / Quality Manual, Site Operating Procedures.
Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to all relevant stakeholders.
Support the team in returning aircraft to service (RTS) after maintenance.
Produce maintenance and other employee reports as assigned (i.e., IW72/CN41, shortage sheet/zoom, and Autotime).
Review, approve, and sign final customer invoice as needed (ZPRJ) (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs).
Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure.
Coordinate with customer concerning entertainment during site visit.
Responsible for meeting or exceeding financial objectives on all projects.
Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean process.
Any other adhoc assignment task by management.

How to thrive in this role?

You have Minimum 7 years of experience in performing aircraft heavy/line maintenance.
You hold Basic knowledge of applicable local regulation NAA, EASA and Federal Aviation Regulations, for example, part 91, 121, 135 & 145.
You have Basic knowledge of aircraft maintenance inspection programs for business jet aircraft.
You posses interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and governmental agencies.
You have verbal and written communication skills.
You have planning and organizational skills necessary to coordinate workload around multiple assignments.

Job Ident #: 1146318401

Company Details

Bombardier Aviation

One Learjet Way
Wichita, Kansas 67209 USA
www.bombardier.com

Join our growing Business Aircraft Service Center Team!

Bombardier Business Aircraft’s award-winning Service Center Network is currently recruiting for over 200 positions in the United States and in the United Kingdom, including Technicians, Customer...

Benefits:
Bombardier offers competitive salary and benefits including 401k.

Supported Manufacturers:
Bombardier

Supported Models:
Learjet, Challenger and Global

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Job Info

Location

Singapore, Singapore, Singapore

Type

Permanent

Company Details

Bombardier Aviation

One Learjet Way
Wichita, Kansas 67209 USA
www.bombardier.com