Tasks
As the Customer Service Manager Americas, you will perform the following duties:
- Establish and implement unified standards to deliver high-quality service across the Americas
- Oversee and mentor virtual teams, fostering collaboration and efficiency
- Distribute tasks effectively to ensure continuity and fast resolution times
- Harmonize customer service operations across spanets to ensure consistency
- Analyze KPIs to enhance service quality and meet targets
- Drive service innovation through customer feedback and training programs
- Leverage tools to streamline workflows and improve service delivery
* Perform all other duties assigned or delegated by supervisors
Benefits
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
The ideal Customer Service Manager Americas must fulfill the following requirements:
- Bachelor’s degree in Business Administration or related field
- 10+ years in air cargo or logistics, with 8+ years in leadership roles
- Proven success managing geographically distributed teams
- Expertise in standardizing processes across regions
- Strong leadership, communication, and problem-solving abilities
- Familiarity with CRM systems and other service platforms
- Analytical mindset and a focus on data-driven decision-making
* CV/ Resume and Cover Letter required
* Company will provide relocation assistance
Company
About Swiss International Air Lines AG
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.com
