The Customer Service Manager position will require the individual to establish and maintain positive relationships with customers.  This role will provide a focal point for the liaison between the customer and relevant internal departments whilst assuring the requests of the customer are executed. 
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Customer Services Manager
Job Description:

The Customer Service Manager position will require the individual to establish and maintain positive relationships with customers.  This role will provide a focal point for the liaison between the customer and relevant internal departments whilst assuring the requests of the customer are executed. 

Key Tasks

  • Coordinate and oversee all processes associated with engine overhaul and repair commencing with engine induction through to engine shipping.
  • Ensure all customer requests are complied with in a timely and professional manner.
  • Establish engine work scope based on customer request as well as engineering suggestions and recommendations.
  • Establish and maintain a trusting relationship between StandardAero and our Customers.
  • Provide supporting departments with accurate and timely information in order to progress engines through production. 
  • Provide our Customer Service Representatives with guidance for proper preparation of estimates and invoices.
  • In liaison with relevant departments, provide technical guidance and assistance to Customers as requested.
  • Prepare and present information to internal/external customers 
  • Review and approve all estimates and invoices and all summary condition reports
  • Ensure estimates and invoices are accurate and maintain target margins
  • Maintain sales forecast on an as required basis.
  • Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to customers.  
  • Coordinate the processing of ‘quick turn’ service lines Including piece part assemblies and advance exchanges. 
  • Responsible for the review, determination and reporting of business metrics.

Qualifications/Skills/Experience

  • Minimum four years experience in aerospace industry with preference given to those who have worked on PWC engines.
  • Strong financial acumen and familiarity with accounting techniques.
  • Advanced written and verbal skills to communicate with influence.
  • Intermediate level ability with Microsoft Office suite with particular focus on Excel. 
  • Ability to quickly adapt to internal systems/databases.
  • Ability to work flexible hours.

Benefits you will enjoy!

  • Permanent full-time employment
  • Clean, safe working environment with a close-knit team
  • Training and career development opportunities
  • Social activities including participation in community support events
  • Onsite car parking

If you are looking for a role where you can expand your skills and knowledge with the support of a great team, then apply now by submitting a current copy of your resume. 


Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Company Details
StandardAero
6710 N. Scottsdale Rd.
Suite 250
Scottsdale, Arizona 85253 USA
www.standardaero.com
310 Open Jobs Available
Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our...

Benefits:
- Comprehensive Healthcare - 401(k) with 100% company match; up to 5% vested - Paid Time Off starting on day one - Bonus opportunities - Health- & Dependent Care Flexible Spending Accounts - Short- & Long-Term Disability - Life & AD&D Insurance - Learning & Training opportunities

Supported Manufacturers:
We are OEM-authorized for all of the products that we support. CFM GE Aerospace Honeywell LHTEC Pratt & Whitney Rolls-Royce Safran Siemens Vericor Dassault Falcon Embraer Boeing Bombardier Learjet Airbus Helicopters Cesna Gulfstream Bell Hawker Beechcraft Dassault, Bombardier, Gulfstream, Beechcraft, Embraer, Boeing, Airbus, Bell, Leonardo, Sikorsky

Supported Models:
Leading provider of maintenance, repair and overhaul (MRO) - Engine repair, overhaul and assembly - Component repair and overhaul, manufacturing - Avionics upgrades - Airframe repair, overhaul and paint - Interior completions - Engineering services Airlines & Fleets: CFM56-7B, LEAP-1A/1B, CF34, JT15D, PT6A, PW100, PW150, AE 3007, RB211-535 and APUs Business Aviation: Airframe MRO, APUs, CFE738, HTF7000,TFE731, PW300,PW500, Speyand Tay Components & Accessories: Extensive engine and LRU component repair and overhaul, manufacturing and repair development capabilities Military Helicopters & Energy: F110, J85, F100, F135, AE 1107, AE 2100, T56, CT7, PT6B/T, PW200, M250/RR300, Arriel, Bell, Airbus, Chinook, Lynx, LM1600 & SGT-A05 and propeller repair
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Job Info
Location
Brisbane, Queensland, Australia
Type
Permanent
Company Details
StandardAero
6710 N. Scottsdale Rd.
Suite 250
Scottsdale, Arizona 85253 USA
www.standardaero.com
310 Open Jobs Available
Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our...

Benefits:
- Comprehensive Healthcare - 401(k) with 100% company match; up to 5% vested - Paid Time Off starting on day one - Bonus opportunities - Health- & Dependent Care Flexible Spending Accounts - Short- & Long-Term Disability - Life & AD&D Insurance - Learning & Training opportunities

Supported Manufacturers:
We are OEM-authorized for all of the products that we support. CFM GE Aerospace Honeywell LHTEC Pratt & Whitney Rolls-Royce Safran Siemens Vericor Dassault Falcon Embraer Boeing Bombardier Learjet Airbus Helicopters Cesna Gulfstream Bell Hawker Beechcraft Dassault, Bombardier, Gulfstream, Beechcraft, Embraer, Boeing, Airbus, Bell, Leonardo, Sikorsky

Supported Models:
Leading provider of maintenance, repair and overhaul (MRO) - Engine repair, overhaul and assembly - Component repair and overhaul, manufacturing - Avionics upgrades - Airframe repair, overhaul and paint - Interior completions - Engineering services Airlines & Fleets: CFM56-7B, LEAP-1A/1B, CF34, JT15D, PT6A, PW100, PW150, AE 3007, RB211-535 and APUs Business Aviation: Airframe MRO, APUs, CFE738, HTF7000,TFE731, PW300,PW500, Speyand Tay Components & Accessories: Extensive engine and LRU component repair and overhaul, manufacturing and repair development capabilities Military Helicopters & Energy: F110, J85, F100, F135, AE 1107, AE 2100, T56, CT7, PT6B/T, PW200, M250/RR300, Arriel, Bell, Airbus, Chinook, Lynx, LM1600 & SGT-A05 and propeller repair

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