Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.
As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.
As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.
The role:
Ownership of specific department within the London Operations team with responsibility for the delivery of the Operations plan and driving overall efficiency through performance management and robust productivity measures. Continuously drive improvement within area, delivering change and modernising working practices.
What you’ll do:
- Accountable for driving efficiency and maintaining a robust and resilient operation within own department, in conjunction with other all other operational areas.
- Ensure optimal operational and cost performance within own department, using judgement to adjust priorities as necessary and making sound business decisions, balancing the needs of the customer with business performance
- Responsible for all areas of people performance including line management development, team engagement, absence management and welfare, training compliance and cultural development
- Tactically manage department through conducting process reviews and documentation, audit compliance for area and people and maintaining housekeeping and facilities standards
- Ensure compliance with Health, Safety, Security and Customs regulations within department, especially in accordance with EU, TSA and DfT requirements
- Strategic planning within department with support from Head of Premia, including financial planning, and working with Resource Planning to ensure resource capabilities matches planning assumptions
- Resolve issues within own department with TU representatives and inform/consult/negotiate when appropriate, in a solution orientated manner and to drive business improvement
- Develop high performing teams through performance management, personal development and coaching, embedding brand values and behaviors at all times.
- Deliver timely service recovery in line with service recovery proposition
- Rostered Crisis escalation from the Cargo Duty Manager and responsible for the ownership and engagement of appropriate BCPs within department and for the management of these plans in the event of disruption
What you’ll bring to IAG Cargo:
Skills
- Ability to influence, inspire and motivate at all levels
- Excellent communication skills (written and verbal)
- Ability to delegate effectively, agree objectives and hold people accountable for delivery
- Strong interpersonal and team skills, ability to form meaningful relationships with colleagues, customers and suppliers
- Decision making in a high-pressure environment
- Excellent tactical thinker
- Resilient under pressure
- Able to prioritise effectively and manage multiple and conflicting tasks effectively
- Capable of making quick and decisive decisions in a pressurised environment
- Good planning and analytical skills
- Commercial acumen, link between operations and commercial to deliver the right customer experience.
Your experience:
- Management level experience
- Cargo/ Logistics/ Airline Operations experience
- Proven track record of management of large industrial workforces
- Proven experience driving results in an operational environment
- Continuous Improvement/ Change experience
- People policy management
Preferred Experience
- · Lean/ six sigma experience
Applicant must also hold or be able to hold an airside pass
What we offer:
Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.
Colleagues working for IAG Cargo:
- Benefit from attractive and competitive rewards aligned to the local market and role.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Work with diverse colleagues in a business that truly values inclusion and diversity.
- Are valued for their ideas and opinions.
- Benefit from opportunities for development and progression.
- Are able to support communities across the world, and close to home.
- Work in an environment in which safety and wellbeing are paramount.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.