As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Digital Product Lead Researcher
The Digital Product & Experience team within British Airways is responsible for creating customer-facing products that are innovative, effective and will change the experience of flying for the better.
We’re building a first-class product team and are looking for a talented Digital Product Lead Researcher to join us.
What youll do:
- Lead UX Research: Plan and manage UX research projects across products, ensuring that research is aligned with and informed by the work of Analytics, Optimisation, and Customer Experience teams.
- Foster Research Excellence: Evolve research frameworks and assemble tools to enable efficient and frequent cycles of user feedback, managing and supporting the documentation of research and sharing with stakeholders.
- Guide Product Strategy with UX Insights: Inform the Digital Product Strategy with UX Research, initiating conversations at the inception of projects, running workshops, and managing stakeholders.
- Integrate Research with Multidisciplinary Teams: Work closely with designers, UX copywriters, product owners, analysts, and developers to execute research across all stages of the design process, championing the needs of users to ensure digital experiences exceed their expectations.
What youll bring to the team:
- Strategic Leadership: A problem solver at heart, youll bring a strategic approach to identifying research opportunities and developing a research capability roadmap, supporting individual product stream roadmaps.
- Effective Communication: With excellent communication and interpersonal skills, youll articulate research findings clearly, making actionable recommendations, and influencing stakeholders.
- Team Management and Development: Experience in line management and a track record of coaching, mentoring, and training junior teammates, fostering a collaborative and growth-oriented environment.
- User-Centric Advocacy: A strong advocate for users, youll bring a user-focused mindset, questioning and validating decisions by proactively sharing observations and learnings with the product teams and the wider business.
Your experience:
- Bachelor’s Degree (or higher) in Psychology, Human-Computer Interaction, Anthropology, Product Design, or related fields, or relevant professional experience.
- 5+ years’ experience working in a variety of sectors with a digital focus.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.