Director - Operations Communications

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.

The Director, Operations Communications is responsible for leading a team that creates thoughtful, engaging, clear communications for our frontline employees. This leader will partner with senior leaders to build and drive communications strategies that support employees to do their jobs efficiently and deliver great service. They will also develop and drive a channel strategy that delivers the right information through the right channels at the right time to employees in the field.

• Lead and manage a team responsible for the creation and implementation of operational communications
• Provide communications counsel/support for top leaders and key subject matter experts
• Help operational leaders advance communications capabilities and equip them to lead through change
• Design a comprehensive channel strategy that enables content to reach the frontline in ways that work best for their environment
• Plan and execute end-to-end campaigns that support business priorities and drive behavior change including strategic messaging, leadership support, effective channel management and creative execution
• Monitor effectiveness of operational communications materials and channels
• Use data to make insightful decisions about communications
• Develop deep knowledge of frontline audiences and their communications preferences to represent their needs at the corporate support center

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree
• Communications, Journalism, Marketing, or related field
• 12+ years of corporate/marketing/operations communications experience
• Demonstrated track record of managing successful, proactive and creative communications campaigns that use a variety of tools, forums and media
• 3+ years of managerial experience
• Employee / marketing / corporate communications best practices
• Superior business writing and editing skills
• Ability to influence others and move toward a common vision/goal
• Proven ability to create integrate communications plans
• Able to work effectively & efficiently in cross-functional teams
• Comfortable in executive-level reviews
• Experience leading and building highly effective, reliable teams
• Strong project management skills
• Ability to create meaningful relationships at all levels in the organization
• Strong prioritization skills and the ability to see the bigger picture
• Has the ability to identify topics that may impact our company brand and work collaboratively with the media or labor relations team to develop proactive and reactive plans
• Ability to travel domestically 10 of the time
• Must be legally authorized to work in the United States for any employer without sponsorship

• Masters degree
• Communications, Journalism, Marketing, Business or Organizational Psychology
• 5+ years in project management
• 2+ years leading people
• Marketing/communications trends - technology, approach, psychology
• Communications influence on behavior change + effective communication strategy to drive change
• SiteCore and/or similar CMS
• Acrobat Creative Suite
• Quantitative and qualitative research methods
• Data collection & analysis experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.