Overview
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
- Travel privileges on the American Airlines global network
- A generous vacation plan designed to let you enjoy your travel perks
- 401(k) with company match
- American Airlines Group (AAG) profit-sharing and bonus opportunities
- A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
- Premium dental coverage
- Vision plan options provided, including a plan that covers both glasses and contacts every year
- Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
- Access to 24-hour virtual urgent care services
- Family planning and fertility treatment
- LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
- Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
- Flexible Spending Accounts for both Health Care and Dependent Care services
- Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities
Position Summary
The Director of Crew Resources provides leadership and oversees the performance of PSA Crew Scheduling to ensure the company achieves goals and objectives associated with safety, reliability, productivity, and operational efficiency. This role is responsible for the daily operation of crew members schedules to ensure crews are in compliance with FAR, Collective Bargaining Agreement requirements, and company policies. As a people leader, this role establishes strategic goals and direction for the team using data driven decisions focused on continuing improvement and sustained execution for crew staffing to ensure best practices in planning and performance.
Job Responsibilities
Oversees the daily scheduling requirements of all crew members and responsible for maintaining compliance with applicable FAA regulations, Collective Bargaining Agreements, flight crew qualifications, and Company policies and standards established by PSA Airlines.
Establishes strategic goals and direction for the Crew Scheduling team.
Identify and anticipate operational disruptions and solve them in a proactive manner. Monitor developing situations and communicate constraints to appropriate workgroups and escalate when needed.
Partner with Director of Integrated Operations Center (IOC) during irregular operations (IROPS) to develop recovery plan to mitigate further schedule impact and coordinate with all necessary departments, including third party vendors.
Establish monthly staffing grids to ensure adequate crew staffing.
Liaison with the FAA to remain compliant with FARs and processes, including crew member’s observations.
Establish and maintain strong and effective working relationships with ALPA and AFA union leadership to discuss requested improvements, concerns or gain clarity on agreements to provide long-term solutions to problems.
Participates as a Company designee of the ALPA / AFA Grievance Review Committee.
Assist with contract negotiations and provide analysis of proposed contractual changes.
Drives improvements in the daily operations with working relationships through cross-functional problem solving and collaboration with Flight Operations, Inflight, training and all other operational departments.
Directs the development and revision of the Crew Scheduling Policies and Procedures Manuals.
Ensures that all hotel rooms are confirmed on a monthly basis, including any anticipated additional rooms blocks.
Provide direction for development and continuous improvement of systems, programs and applications used by the Crew Scheduling team.
Coaches and provides leadership, direction, motivation, and supervision of direct reports
Appraises performance, provides performance feedback, takes corrective actions, and oversees training and development of staff.
Promotes quality customer service with all crew members.
Responsible for the quality of the Scheduling/Reporting System and to assess the impact of changes made to the controls in Scheduling/Reporting System.
Authority to establish and modify policies, procedures, instructions, and information for the Scheduling/Reporting System.
Collaborates with other departments and Crew Pay to continue to develop and improve procedures in crew tracking system regarding pay.
Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned
Position Specifics
QualificationsRequired
High school diploma or equivalent
Previous experience in crew planning or scheduling is required along with having previous experience in managing a crew scheduling or related department
Must have excellent oral and written communication skills
Experience in Crew Tracking System and Microsoft Office software
Ability to speak/read/write in English
If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
Additional Information
Delegation: In absence, responsibilities delegated to Director of Integrated Operations Center IOC.
Authorities: None.
Supervisory Responsibility: This is a supervisory position.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.