Overview
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
- Travel privileges on the American Airlines global network
- A generous vacation plan designed to let you enjoy your travel perks
- 401(k) with company match
- American Airlines Group (AAG) profit-sharing and bonus opportunities
- A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
- Premium dental coverage
- Vision plan options provided, including a plan that covers both glasses and contacts every year
- Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
- Access to 24-hour virtual urgent care services
- Family planning and fertility treatment
- LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
- Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
- Flexible Spending Accounts for both Health Care and Dependent Care services
- Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities
Position SummaryThis position is responsible for leading, managing and providing oversight of the Maintenance Operations Control team. Primary obligations and responsibility consist of ensuring that aircraft maintenance events are optimally managed, ensure chronic aircraft are identified and mitigated to minimize downtime and costs, oversee timely accomplishment of Technical Action Plans, expedite aircraft out of service (AOS) recovery plans and actions, ensure on time departures for our customers, structure Maintenance Operations Control team and culture to provide superior customer service, ensure the PSA fleet of aircraft are compliant with all maintenance, regulatory, and dispatch requirements, operate with appropriate deferral restrictions and aircraft are returned to service in an airworthy condition.
Job Responsibilities
- Assist and support the Vice President of Technical Operations and other senior management in projecting a strong commitment to the uncompromising promotion of safety and regulatory compliance.
- Continually assess and prioritize the organization’s mission critical requirements, explore and act on operational opportunities, devise and champion improvement action plans, and incorporate as required.
- Lead, operate and instill an intense focus on aircraft maintenance execution efficiencies to expedite repairs, expect accurate estimated time of completions (ETICS) to reduce AOS times and return aircraft to service.
- Assist in identifying base capability and efficiency opportunities by assessing operational feedback from MOC Controllers, Duty Managers and other operational sources.
- Establish a Command & Control but collaborative team culture for the Maintenance Control teams.
- Act as the Command-and-Control liaison and communicator for MOC during operational crises and/or operational emergencies including airworthiness and other regulatory issues/matters.
- Work and collaborate with the IOC and Planning Teams to ensure a successful and win-win outcome for the operation and our customers.
- Collaborate with Technical Services and Engineering to ensure chronic aircraft and extended out of service aircraft are efficiently returned to service with successful first-time fix.
- Ensure compliance with all PSA required policies, practices, procedures, and processes.
- Conduct organizational needs analysis, collaborating with business unit leaders, and recommend proposed solutions to meet business challenges and meet near and long-term initiatives to maximize fleet availability.
- Collaborate with Curriculum Development and other business partners to improve the department’s Learning and Development Programs to strengthen skills and competencies, while driving an ongoing culture of learning and development.
- Be an active supervision leader with presence on the floor and engaging with MOC and IOC Team Members.
- Process CASS Notice of Noncompliance (NNC) and CASS Corrective Action Report (CCR) for all Maintenance Control related noncompliance events.
- Maintain proactive and ongoing awareness of industry trends and developments as well as functional best practices.
- Learn, adopt, apply and champion Lean Continuous Improvement methodologies and processes to Maintenance Control functions.
- As the 24/7 Aircraft Maintenance Command and Control Center senior leader, challenge the process and daily operation consistently to seek flawless execution of aircraft maintenance fundamentals and operational leader critical thinking. Ability to think outside the box and propose creative ideas.
- Visit all the maintenance bases at least once per year to learn the local operation, the base footprint and develop relationships with Base Leaders and the front-line team members.
- Leverage technical expertise in development of methods and practices to minimize aircraft out-of-service time and fleet deferral rate.
- Develop and maintain Maintenance Operation Control performance metrics and dashboards.
- Collaborate in the development of Technical Operations performance metrics and dashboards.
- Create and provide various technical reports and data packages as requested to track performance of the Maintenance Control Department.
- Manage the successful delivery of projects and initiatives using an effective balance of internal and external resources.
- Design, implement and monitor organizational strategies related to employee productivity, budgets, and systems.
- Control costs to maintain departmental budgets.
- Evaluate current state overall network maintenance supportability and collaborate with Maintenance Production and Planning to expand capacity and locations.
- Ensure departmental communications are timely, factual, and meeting the needs of the business.
- Create a culture that thrives with a foundation of safety, compliance, passion, engagement, and professional excellence.
- Fosters an environment of growth, coaching, personal development, and inclusion.
- Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
- Performs other duties as assigned.
Position Specifics
QualificationsRequired
- Bachelor’s degree or equivalent experience in aviation maintenance management, aeronautical science or related field.
- Current FAA Airframe and Powerplant license.
- At least five (5) years’ experience within the last eight (8) years leading teams within an aircraft maintenance organization.
- Experience with performing aircraft maintenance and repairs in accordance with Part 121, 129, 135 or 145 regulations.
- Extensive experience working and/or leading in Maintenance Control.
- Proficient in the use of Microsoft Office software.
- Strong communication and verbal skills.
- Must be able to speak, read and write in English.
- If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
- Previous experience with Maintenix utilization.
- Lean CI or QDM certification – Green Belt, Black Belt, Master Black Belt.
- Diverse maintenance experience in other areas such as HMV, Line Maintenance, Avionics, Sheetmetal/Structures, Hangar Maintenance, CASS, QA, QC, Production Control, etc.
- Formal training in the skill of coaching.
Additional Information
Supervisory Responsibility: This is a supervisory position.
Delegation: In absence, responsibilities delegated to an MOC Duty Manager.
Authorities: None.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.