Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Director, Analytics drives the strategy for Airport and Contact Center operations, which are critical functions for American Airlines. This role is responsible for continuously identifying and implementing process improvements, enhancing performance and efficiency, and leading the Airport Analytics team by providing leadership and growth opportunities.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a team of managers and analysts, delivering high-impact analytical support to Airport and Contact Center organizations
• Inspire, coach, and develop team members, fostering growth, engagement, and succession planning within the span of care
• Provide strategic insights and analytical content for leadership presentations, both internal and external
• Shape the long-term vision for Airport and Contact Center reporting and data strategy
• Collaborate with business leaders at all levels to identify key data and reporting needs that empower effective decision-making
• Leverage advanced analytics to optimize processes and elevate operational performance
• Champion a culture of data-driven decision-making across the organization
• Guide analytics priorities for cross-functional reporting teams (e.g., OP&P and Commercial) supporting Airport and Contact Center operations
• Design and implement employee-level dashboards highlighting metrics that directly influence customer experience (CX) and operational success

Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree in Mathematics, Statistics, or equivalent experience; Advanced Degree preferred
• 7 years of leadership experience, including leading teams, managers, and individual contributors
• 3 years of leadership experience leading analytics/reporting teams

Skills, Licenses & Certifications

• Proven ability to drive results as an action-oriented leader, engaging diverse workgroups with ease
• Exceptional interpersonal, collaboration, and negotiation skills to influence stakeholders effectively
• Strong project management skills, with the ability to oversee multiple complex projects, meet tight deadlines, and maintain meticulous attention to detail
• Advanced problem-solving, critical thinking, and strategic decision-making abilities, with a focus on data-centric outcomes
• Demonstrated success in identifying improvement opportunities and executing strategic initiatives under time pressure
• Skilled at building and nurturing relationships across all organizational levels, both internally and externally
• Adept at managing group dynamics and resolving interpersonal conflicts with strong mentoring capabilities
• Outstanding communication and presentation skills, capable of simplifying complex topics for diverse audiences, both verbally and in writin
• Believes in and promotes the American Airlines five leadership attributes:
o Caring – We care about all team members
o Collaboration – We succeed as a team
o Development – We build future leaders
o Results – We drive to be the best
o Future – We continually challenge the status quo

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.