The Air Traffic Organization are the 35,000 controllers, technicians, engineers, and support personnel whose daily efforts keep aircraft safe, separated, and on time. Technical Operations Services ensures a safe and efficient National Airspace System (NAS) through the effective management of air navigation services and infrastructure.
Duties
The Director, Operations Support is responsible for delivering technical operations services to field customers by overseeing the support structure, methodology, tools, procedures, performance monitoring, and quality assurance necessary for the proper operation, maintenance, and safety of the systems that make up the National Airspace System (NAS).
The Director has direct line authority over approximately 600 personnel, including 75 senior managers, and oversees a budget of approximately $140M in Operational funding, $25M in Facilities & Equipment, and $10M in reimbursable funds.
Principal Responsibilities
- The Director oversees and directs second-level engineering for various disciplines (e.g., communications, surveillance, navigation, environmental, weather); resiliency, configuration management, and policy; spectrum and frequency assignments; integration and lifecycle management of NAS systems; new entrants; performance analysis and quality assurance; and the Technical Operations Concept of Operations.
- Establishes national maintenance philosophy, policy, and procedures for maintaining the NAS and radio frequency allocations of the civil aviation federal spectrum.
- Ensures a safe and efficient NAS through the effective management and operation of the infrastructure, providing quality service delivery, and optimal utilization of resources by providing NAS performance reporting, metric development, and tracking.
- Oversees Technical Operations’ national maintenance re-engineering program by developing system hardware and software modifications, adaptations, and engineering studies.
- Serves as the Technical Operations representative for Capital Investment Programs, NextGen integration, and implementation of systems in the NAS. Provides the policies, management, visibility, and processes for the Technical Operations lifecycle management support for NAS systems through initial acquisition, solution implementation, receiving and installing equipment, maintenance, and final disposition.
- Manages, secures, and protects all civil aviation radio frequency spectrum resources.
- Interacts, communicates, and collaborates with senior executives and managers within the FAA, senior industry officials, military, key representatives of Congress, leaders of aviation communities and organizations, members of state and local governments, the public, and other Federal agencies on numerous matters impacting the safety and efficiency of the NAS.