Tasks
Your key responsibilities will include, but are not limited to:
- Build relationships with premium customers and ensure personalized service
- Act as a customer care ambassador if assigned
- Ensure staff embodies product philosophy and service standards
- Conduct daily flight briefings and oversee supplier performance
- Monitor and optimize station processes, including flight operations and special services
- Support the Station Manager in handling conflicts and alternate airport operations
- Foster quality awareness and intervene in service shortcomings
- Oversee administrative tasks, audits, and cost control measures
- Ensure safety, security, and emergency response compliance
- Supervise staff, duty rosters, and training logistics
- Maintain communication with authorities, passengers, and internal teams
* Perform other tasks and/or projects, as assigned
Benefits
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To thrive in this role, we value a combination of the following requirements:
- High school diploma/GED required; college, bachelor’s, or master’s degree desirable
- 2-3 years of work experience, including at least 1 year in ground operations
- Leadership experience required
- Fluency in English required; German/other languages desirable
- Knowledge of LHG operator specifics, other airlines, and airport procedures
- Training in Passenger Service, Aircraft Handling, Leadership, and Safety Management
- Proficiency in MS Office, Excel formulas, and Campus-supported software
- Ability to work under pressure and manage conflicts
- Legal work permit in the U.S. required; psychological assessment may apply
- Willingness to travel, work shifts/overtime, and lift up to 70 lbs.
- Exposure to outdoor weather, noise, and high-stress environments
* CV/Resume required
* Company may provide relocation assistance
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
