Signature Flight Support •
Performs leadership and management duties associated with the delivery of service and operations related to general aviation by performing the following duties personally or through subordinate supervisors.
Provide day to day leadership and direction to deliver consistent, safe, reliable operations and serviceLead and direct all service deliveries and provide service recovery when necessaryCorrespond with customers regarding various issues such as tenant relations and transient salesLead and conduct shift briefings with subordinate supervisors and employeesEnsure base shift scheduling matches customer demandActs as company liaison in matters related to the airport communityComply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security proceduresMeet, greet, and assist customers with hotel reservations, ground transportation, catering and other servicesEnsure a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergenciesEnsure a culture that promotes customer loyalty by creating an environment of increased employee engagementMaintain relationships with vendorsOversight of GSE and facility maintenance operationsConduct accident investigations to determine root causes, including all reporting involved with the incidentAdminister Computer Based Training program for the base, as well as any on the job training neededOversee fuel quality control activities at the basePerform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reportsMay perform tasks such as time and attendance administration and processing new employeesOther duties as requested or assigned
Bachelor's Degree from a four-year college or university or five (5) to ten (10) years related experience and/or training; or equivalent combination of education and experience. Must possess a valid driver's license. Must possess strong interpersonal, oral, and written communication skills. General knowledge of business management and accounting. Proficient with personal computers and Microsoft office products.
Equal Opportunity Employer M/F/Disability/Vet
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