To enhance safety, customer service, on-time performance, leadership and administrative functions in support of the airport Customer Service Manager.
Reporting to: Manager, Customer Service
*Non-bargaining
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Provides oversight to all flight operations and ensures airport operations are performed in accordance with regulatory, Company and customer requirements;
- Responsible to ensure all airport employees are compliant for training (e.g. safety, regulatory, departmental, security, etc);
- Coordination of and participation in the delivery of initial and recurrent training of employees;
- Provides support functions including, but not limited to: scheduling/roster planning, overtime requirements, attendance management, timesheet/payroll review, uniform ordering/distribution, interviewing etc;
- Participate in investigations and assessments related to safety occurrences;
- Submit and review reports in regards to safety events;
- Coordinates with other departments to ensure customer satisfaction and on time performance;
- Conduct and/or coordinates new employee orientation and onboarding;
- Coordinate customer invoicing for adhoc/third party services/equipment;
- Responsible for compliance with Station Controls and Internal Audit Standards;
- Scheduling, approval of payroll and time off requests;
- Emergency Response Station Team Lead alternate;
- Airline Operators Committee (AOC) alternate;
- On-call after hours support as required;
- Provide relief coverage / support in the same capacity as listed above for other stations (up to 20 of time)
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
- High School diploma or equivalent related work experience;
- Two (2) years of previous experience;
- Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred);
- Demonstrated operational experience, including airport operations, load control, SMS (AQD), etc.;
- Commitment to excellent internal and external customer service;
- Strong organization skills and ability to manage multiple priorities and deadlines;
- Excellent interpersonal and communication skills (written and spoken);
- Excellent leadership skills with the ability to coach, mentor and motivate;
- Willingness and ability to travel
- Experience supervising in a unionized environment (preferred);
- Valid G2 or Class 5 drivers license is required;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: November 12th, 2024.
