The Account Manager will be responsible for overseeing assigned customer accounts, addressing customer issues, and managing operational, financial, and training data. You will take a leading role in liaising with customers, ensuring their needs are met effectively.

Bilingual: Arabic speaking is a plus, offering a competitive advantage in a diverse, global work environment.

Main Accountabilities include:

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level
• Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
• Monitors performance, taking action to correct any shortfalls
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
• Provides reports as required, and service delivery measurements
• Provides leadership to the management team, developing their skills
• Work shifts as required by the business
• Other duties as assigned
• To report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices, especially those relating to safety and security
• Must follow all security procedures as required

Qualifications

• Must excel in time management skills and require minimal supervision
• A working knowledge of the IATA Standard Ground Handling Agreement
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• Financial management skills awareness
• Able to communicate effectively with senior level personnel
• Account Manager
• Cargo Handling experience at a high-volume international airport
• Conversant with international airline cargo handling procedures, international aviation safety and security procedures, and Menzies ramp, safety, and security procedures
• Able to work with a multinational work force, and to adjust to the local conditions of the station
• Excellent knowledge of cargo/ramp GSE
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business
• Must be at least 18 years of age
• Possess and maintain valid state drivers license
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Must be comfortable lifting 70lbs repetitively
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Ability to proficiently read, write and speak English
• Excellent communication skills
• Able to remain calm under pressure

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
  

Benefits

• Salary (exempt)
• Advancement Opportunities
• Health Plans through Maritain Health that offer a variety of coverage
• Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation / Sick (fulltime employees)
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan