Role Introduction
Reports To: Head of Employee Experience Design, Insights & Governance a
You are responsible for the principles and development of the employee experience design roadmap and driving projects in the roadmap, which includes being the project owner and supporting other projects owned by other business units. You will work closely with the Digital Employee Experience Manager, other Heads of employee experience centre of excellence (COE) and other business units like Property Services and IT. This also includes managing the Employee Services agile release train to deliver a holistic and seamless employee services experience.
The purpose of this role is to develop and ensure adherence to employee experience standards and to design experiences, primarily those that span the COE, i.e. those experiences that are not clearly the purview of one COE. This role does not duplicate experience design that sit squarely in other COEs. It does, however, set standards and serves as an aligning and unifying role to drive the agenda of ensuring a cohesive employee experience.
Key Responsibilities
- As the owner, review and develop the Employee Experience Design principles, strategy and roadmap based on the Cathay Employee Value Proposition.
- Lead and manage the prioritisation, sequencing and execution of elements across our Employee Experience Design roadmap within the whole Employee lifecycle for both our Hong Kong and global employees from workplace experience design, F&B standards to design of recognition initiatives, career site, on/off boarding experiences and employee services journey, etc.
- Partner with key stakeholders both within the department and other departments to develop business cases through end to end project management cycle to ensure timely and cost-effective implementation, deployment and maintenance of employee experiences.
- Collaborate with key stakeholder to ensure clarity of responsibilities for the post project day-today management of the experience.
- Act as the product manager of the employee services agile release train to deliver a holistic and seamless employee services, including chatbot and employee hub).
- Develop and manage all employee experience design relevant policy
- Ensure change management activities are planned and executed
Requirements
- Degree holder with at least 8 years of HR related or relevant project management experience in experience design.
- Experience in leading implementation of enterprise-wide scale projects from start to finish, with a global or multi-geography footprint
- Strong stakeholder management skills
- Strong influencing and communications skills
- Strong analytical and problem-solving skills
- Strong project management skills and attention to details
- Team player with experience in leading and managing a team
- Experience in leading or working in an agile team is advantageous
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
