Experience Manager (NJUS)

Job Description:

Purpose of Position

The Experience Manager will support leading the continuous evolution of luxury in aviation - responsible for the research, recommendations, and implementation of future strategic business opportunities for the Global 5 Senses team in the US and Europe. Such opportunities include onboard service items and consumables that elevate the Owner experience. This role is critical to assist in finding those products and services, helping to further elevate the transformational and unique "Only NetJets experiences onboard our aircraft and throughout all Owner Touchpoints.

Tasks and Responsibilities

Research, innovate, and provide creative opportunities, and implementation of the selected service products. In close coordination and collaboration with key stakeholders, execute the evaluation and testing of the recommended items.
Evaluate current products and services for potential elevation to further enhance the NetJets onboard experience.
Work with the Global 5 Senses team to help build strategy, plan, and project execution for selected projects and initiatives.
Develop and maintain strong stakeholder relationships with key members of teams in the US and Europe to create cross-departmental collaboration.
Monitor the current international luxury market and hospitality sector for ongoing and future trends globally making recommendations for enhancements and further educating the teams on this research.
Collaborate and communicate with key stakeholders throughout the NetJets organization to ensure a brand that is consistent and holistic through the implementation of Global 5 Senses initiatives.
Work in close collaboration with the Onboard Product Specialist, Commissary and Procurement department to build strategic relationships with current and potential product suppliers. Provide support in understanding the overall supply chain process in the US and Europe.

Education

Bachelor's in Hospitality or Marketing

Certifications and Licenses

Years of Experience

4-6 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Comprehensive understanding of luxury hospitality and associated brand operations.
Strong communication and presentation skills.
Expertise in organizational and change management processes.
Cross-industry knowledge to apply diverse perspectives to strategic initiatives.
Proven ability to secure buy-in and acceptance from stakeholders at all levels.
Strong strategic thinking and problem-solving capabilities.
Exceptional creativity and curiosity to explore and implement innovative solutions.
High attention to detail to ensure precision in planning, execution, and monitoring of initiatives.
Proficiency in monitoring the progress of initiatives to ensure alignment with organizational goals.
Self-motivated with the drive to take initiative and lead projects independently.
Comfortable taking calculated risks to achieve impactful outcomes.

Benefits Summary

How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66 of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Job Ident #: 14572-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/