FBO Operations Manager

Chantilly Air, Inc. •

Manassas, Virginia, USA

Position Type: Permanent

Job Description:
The FBO Operations Manager is responsible for the complete oversight of the Fixed Base Operation’s daily processes to include customer service, fuel sales, and hangar and office rental. Provides effective leadership and support to a team of supervisors and FBO support personnel always maintaining a positive atmosphere and pleasant work environment. Manages quality assurance, inventories, properties, equipment, and ensures adherence to all applicable policies, procedures, and safety standards. The FBO Manager will continually create, analyze, and improve organizational processes and procedures with a genuine commitment to provide total customer satisfaction.

Duties and Responsibilities will include, but not limited to:

Main priority will be to ensure customers’ needs are always met or exceeded
Build strong relationships with internal and external customers
Direct involvement with all aspects of employee management from initial recruitment through exit interviews
Monitor and maintain control over FBO team schedules on a regular basis to ensure full staffing during all shifts
Train, mentor, skill set development, supervise, and continually evaluate front-line team members
Foster and maintain an active and engaging work environment for team members
Plan, direct, coordinate, and oversee activities associated with general aviation ground support services including customer service, aircraft fueling and line operations, avionics services, hangar facilities, and the teams performing these duties
Strive for continuous improvements and ensure employees join forces to communicate, stay customer focused, improve work performance and maximize potential
Direct oversight of facility’s equipment ensuring all are maintained to manufacturer’s specifications and safe working order
Inspect vehicles and fuel storage facility, communicate maintenance, safety, or property issues to applicable department
Ensure all facilities are in good repair and maintained to a high level of cleanliness
Ensure and enforce governmental agency compliance and industry best practices in all operational areas and among all training, safety, and security standards
Liaise on a continual basis with governing agencies and airport authorities
Coordinate and oversee third party service providers ensuring accuracy and efficiency
Business promotion and development
Analyze local market competitors, create and carry out competitive strategies for product and pricing options
Assist in creating and managing department budget with FBO expansion as the goal
Financial management to include capital expenditures, forecasting, budgeting, audit performance and expense management
Profit & Loss accountability
Various special projects
Recognize and develop growth opportunities for the FBO market
Develop and promote new business plans
Identify strategic opportunities that align with organizational goals and act effectively to capture business
Formulate an emergency response plan in the event of a fire, aircraft incident or accident, or any other emergency
Be compliant and consistent with Chantilly Air policies, applicable laws, safety and aviation regulations

Job Requirements:

Individuals applying must meet or exceed the following qualifications:
Must have a minimum of five years management experience and three years of experience in the aviation industry
Have a Bachelors Degree in Business, Aviation Management or similar field is preferred
Proficiency in Microsoft Office Products including Word, Excel, Outlook, a working knowledge of Power Point, and various web-based programs
Be an active team leader with exemplary management, communication, and decision making skills
Knowledge of one or more FBO Software programs
Highly Experienced and a complete understanding of OEMs and the aviation industry
Must be able to pass a pre-employment and random Drug Screenings, Background Check, Credit Check, DMV Check and Employment Verification
Flexibility, self-motivation, and a positive attitude
Working knowledge of applicable fuel standards
Working knowledge of fuel farm management, quality control, and safety
Working knowledge of the NFPA
Experienced successful compliance with FAA and Government fuel audits
Experience in compliant Line Service training and maintaining records
Demonstrate successful leadership of a diverse group of employees and proven collaborative, adaptive solutions
Show previous direct engagement in decision making and related outcomes
Possess personable traits in order to be relatable to customers and foster client relations and communication
Show a natural desire to be growth and expansion driven
Be able to drive results with high personal accountability and have a strong record in successful managing of an FBO or equivalent facility
Demonstrate previous success in customer relations, management, and other performance areas
Possess strong ethics including honesty, integrity, and trustworthiness which Chantilly Air requires in order to maintain our high standards and stellar reputation

No Phone Calls Please
Complete the entire application process on line: http://www.chantillyair.com/job/fbo-operations-manager/

Salary Range: Neg-Neg

Relocation:

Travel:

Job Ident #:

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FBO Operations Manager

Thank you for your interest!

FBO Operations Manager

Thank you for your interest!

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