Clay Lacy Aviation is looking for an experienced General Manager FBO Services for our Oxford, CT location. The General Manager oversees all aspects of FBO operations and is accountable for the team and financial performance of the site. Providing guidance and leadership for client/customer service, line operations finance and accounting, safety and environmental responsibilities, and sustainability programs. The GM coordinates sales and marketing activities for the sale of general aviation support services including fuel, hangar and office rental. Direct reports are Line Service Manager, Client Service Manager and Ground Support/Fuel Farm Manager.
Position Summary:
- Fully on-site position
- Salary Range: $98,600 - $162,000
Responsibilities
- Promulgate a culture of safety, efficiency, and quality through daily observations, shift briefings, routine audits, monthly safety meetings, training, and documented safety procedures.
- Formulate and refine procedures in the event of aircraft accidents, fires, or other emergencies. Coordinate all plans with the Clay Lacy Aviation Director of Safety to ensure active participation and continual improvement of the company’s ERP plan.
- Develop positive, mutually beneficial relations with tenants & customers.
- Develop and constantly evaluate a fuel pricing model that is competitive in the region, benefits the airport authority, county, customers, and the company.
- Ensure training and development of employees to improve work performance and maximize employee potential.
- Manage operations, including maintaining proper staffing levels based on daily/weekly/monthly volumes.
- Responsible for financial management including capital expenditures, budgeting, audit performance and expense management.
- Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
- Attend and participate in airport meetings, committees and other activities that develop and maintain good relations with the airport and local government authorities.
- Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.
Performance Objectives
- Achieve targeted financial and customer service metrics.
- Drive continuous improvement in training methods and materials.
- Become proficient in the use of applicable software platforms in use at the company.
- Further both business aviation industry knowledge and personal development skills through workshops, research, and seminars, and share best practices and new tactics with the team.
Education
Bachelor’s degree in business, aviation management or a related field preferred; equivalent experience in FBO leadership role will be considered.
Skills and Qualifications
- Five to ten years related experience and/or training with at least three years of related general aviation management experience.
- Excellent communication and interpersonal skills.
- Team-oriented dedication to great customer service and the ability to inspire that commitment in others.
- Thorough knowledge of the general aviation industry, aircraft makes and models, and ground support suppliers.
- Prior experience establishing budgets, reading financial documents and reports.
- Prior sales and marketing expertise in the general aviation environment.
- Strong understanding of safety training and risk management activities.
Personality and Character
The ideal candidate will exhibit the following traits:
- Strong organizational skills
- Good communicator, team, and relationship builder
- Trustworthy, responsible, and dependable
- Friendly, creative, and positive with strong initiative
- Critical thinker who wants to understand the “why” in order to grow their team and achieve targeted performance metrics.
- Able to multi-task across various projects and deadlines.
- Seeks feedback and constructive criticism on their work.
- Gives feedback and constructive criticism on their team’s work.
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.
- Health Insurance – HMO and PPO options available
- Dental Insurance – HMO and PPO options available
- Vision Insurance
- Life Insurance
- Paid Vacation/Time Off
- Paid Sick Time
- Paid Holidays (9)
- 401K Plan
- Floating Holidays (2)
- Pet Insurance
- Identity Theft Protection Services
- Employee Discounts to retailers, restaurants, and theme parks
- Uber for Business
Equal Opportunity Employer
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Clay Lacy Aviation
Founded by legendary aviator and industry pioneer, Clay Lacy Aviation has been providing private jet services around the globe since 1968. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, sales, acquisitions, maintenance, avionics, interiors and FBO services. The company has aircraft operations and regional offices across the U.S., including fixed-base operations and part 145 repair stations at Van Nuys Airport and John Wayne Airport in Southern California and Waterbury-Oxford Airport in Connecticut. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team.
