General Manager FBO

Who we are:

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services.  Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada. 

Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that brings about improvements to how we get work done and deliver customer experience.  For over 35 years, weve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being customer-driven, safe, respectful, and transparent. 

Why Chartright:

• Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industry

• You will become an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer service 
• Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements
• Enjoy unparalleled opportunities for personal and professional advancement
• Competitive compensation package, with 100 company-paid extended health and dental coverage
• Secure your future with our generous RRSP/DPSP matching program

Role Overview:

Reporting to the Senior Vice President, the General Manager FBO will oversee all aspects of Chartright’s FBO business with current locations at YKF (Kitchener/Waterloo) and YLS (Lake Simcoe) and including the day-to-day operations, customer relations, line operations, administration, health & safety, environmental functions and full people leadership.  You will play a key role in helping to drive Chartright’s continued growth by providing the highest-level service to internal and external customers and contributing to business development while promoting a positive team environment and a welcoming FBO.

What you will do:

• Lead the day-to-day operations ensuring the FBO facilities are maintained to the highest level of cleanliness and professionalism with a customer-centric service experience
• Manage FBO facility and equipment maintenance including scheduled inspections of the fuel storage facility, fuel inventory, and negotiation of fuel purchasing
• Establish a positive team culture promoting safety, customer loyalty, brand awareness, along with collaborative and respectful ways of working                                                      
• Drive business growth through new customer acquisition 
• Own the fuel Quality Assurance program ensuring compliance with ATA 103, IS-BAH, and other quality standards established by Chartright
• Implement and support standardized service levels and pricing strategies for hangar and Jet-A services
• Responsible for the financial management and overall fiscal performance of the FBO, including capital expenditures, operational expenses and supporting the annual operating plan and budget development
• Oversee the delivery and monitoring of staff training programs ensuring required skill levels aligned to regulatory and OHS requirements
• Attend airport meetings as a representative of Chartright, cultivating good working relationships with local Airport Authorities and government representatives
• Support the management of tenant lease agreements including renewals, amendments, and extensions
• Maintain company Policy and Procedure manuals ensuring updates are in accordance with Transport Canada, the company Safety Management System and other requirements

What you bring:

• A degree or diploma in Aviation or Business Administration/Commerce
• Minimum of 10 years’ experience working in an FBO environment with at least 5 years’ operations and people management experience
• Extensive knowledge of aviation, aerospace design including the aircraft/hangar environment and maintenance best practices
• Knowledge and hands-on experience with ATA 103 fueling standards
• Must possess a valid Ontario G class driver’s license with a clean driver abstract and qualify for an AVOP and RAIC
• Solid, proven leadership abilities and experience including hiring, training, coaching and performance management 
• Commitment to safety and experience with safety management system requirements
• Strong business acumen with proven negotiation, budgeting/forecasting and business development experience
• A customer-focus and continuous improvement bent, always looking for ways to add value
• Positivity, flexibility and an entrepreneurial mind-set
• Ability to work under tight deadlines in a fast-paced and high pressure environment
• Excellent communication skills, both verbal and written
• Able to lift up to 50lbs with the ability to climb, work at heights and at times work in confined/tight spaces
• Proficiency with MS Office and the ability to leverage company systems and programs

Hours of Work: 

• Core hours: Monday to Friday - 7:00 a.m. to 5:00 p.m. 
• 40+ hours per week with overtime/weekend coverage as required 
• 100 onsite at the Region of Waterloo International Airport, YKF

Join us and lets shape the future of aviation together!

All vacancies are posted internally to contribute to a fair and equitable process; all qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact HRchartright.com.

We thank all who apply however only those who meet the qualifications will be contacted.