General Manager, Guatemala GUA

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

A General Manager plans, directs and coordinates, through subordinate personnel, activities of the airport facility to obtain optimum use of equipment, facilities, and personnel.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, etc.
•    Directs and monitors procedures to ensure the safe and efficient movement (departures and arrivals) of aircraft.
•    Assigns, or delegates responsibility for, specified work or functional activities and disseminates policy to Supervisors. 
•    Resolves service and operational issues escalated by the Supervisors from every station.
•    Compiles reports on any operational irregularities and present this with suggestions for corrective action to upper-level management.
•    Adept in handling critical situations; able to respond appropriately during an emergency response.
•    Builds effective alliances and partnerships with internal and external constituents.
•    Ensures company standards of safety and quality are maintained at all times fostering continuous improvement and achieving business objectives.
•    Takes full responsibility for meeting strategic goals in operational performance and cost control.
•    Is responsible for the preparation, monitoring and control of the station operating budget.
•    Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities.
•    Deals with a wide range of problems that may arise from the daily operation, with contractors and other Airline/ Airport authorities.
•    Follows up on any AA service failures towards our contract airline customers.
•    Collaborates with other departments and stations to achieve efficiency.
•    Develop and conduct team development/team building strategies both proactively to improve team performance.
•    May initiate or authorize employee hire, promotion, discharge, or transfer.
•    Performs other duties and project work as requested.

Minimum Qualifications- Education & Prior Job Experience

• 3 years’ experience in airport operations or related field
• College degree or equivalent experience required.
• Strong managerial skills.
• Previous supervisory experience and knowledge of AA budgeting, policies, and procedures desired.
• Familiarity with functional area.
• Strong interpersonal, communication and PC skills.
• Strong people and leadership skills
• Ability to manage management, non-management and contracted personnel.
• Ability to handle multiple responsibilities concurrently.
• Must be able to read, write, fluently speak, and understand Spanish and English languages.
• When applicable, may be required to work rotating shifts.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Must be available for extensive travel.

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.