The General Manager (GM) position will be responsible for leading the Statesville, NC (SVH) Aircraft Base Maintenance Location and working closely with all business areas to ensure process discipline, planning, training, equipping the workforce with the right tools, and effective communication flow throughout an organization of 110+ employees. The GM develops and implements best practices methodology, driving competitive advantage through a continuous improvement, process-based culture focused on safety, service, profitability, accuracy, and speed.

The GM serves as a key change agent, leading the SVH team with a special focus on people, process, and tool innovation to achieve faster turn-around time, increased quality, and cost savings.

He/she will effectively manage a workforce with processes in place to achieve the targets stated in all Service Agreements.

This position reports to the Vice President – Fleet Aircraft Maintenance, MIV & SVH and serves as the primary contact for information and communication between the customer and the company.

Responsibilities and Duties:

• Organizes and directs the entire SVH team.
• Leads the organization through the implementation of operational initiatives, documented processes, metrics, and measurements to ensure aircraft are delivered on time, on-budget, and defect-free to customers.
• Focuses on continuous improvement, defect reduction, and growing a culture of process discipline.
• Partners with the customer and key functions in the business to respond to key business and customer requirements.
• Ensures work standards, policies, and processes are developed, and the workforce adheres to requirements.
• Develop strategic manpower, equipment, and tool requirements for the organization.
• Establishes and monitors conformance with specifications, procedures, schedules, and safety.
• Analyzes root causes and develops mitigating action plans on key organizational quality metrics and performs periodic reviews to ensure corrective actions achieve desired results.
• Motivates, leads, and mentors key staff to deliver on the companys strategic vision.
• Fosters and maintains a professional relationship with the customer and their site managers.
• Manages billable and unbillable hours.
• Manages the process for a holiday and paid time off.
• Manages the coordination between customer Planning and site maintenance performed at the location.
• Manages the review of timecards and expenses for technicians.
• Oversee the management of capex expenditures, tooling, and consumables.
• Performs annual reviews with input from Operations and Chief Inspector for all technicians and related personnel.
• Monitors the coordination of manpower between aircraft workloads and site supervision.
• Reviews work orders for completion and proper documentation.

Measures of Success:

• Build a 'world-class' organization respected by customers and the industry. Develop and implement a strategic vision to upgrade SVH into a consultative, continuous improvement-oriented organization with resources and staff skill sets that will lead to excellent quality outcomes consistent with business and customer requirements. Will assess and upgrade the SVH staff to meet the vision and strategy.
• Creates a process-focused atmosphere and culture that is respected by the company and customers.
• Contributes to the development of the division's Operations strategy and operating plans to meet growth objectives.
• Leads the SVH team to deliver high-quality aircraft to customers.
• Develop strong, effective internal/external customer, audit agency, key vendor, and partner relationships.
• Ensures best practices are developed in Foreign Object & Debris (FOD), Tool control, and other programs.
• Leads collaborative, well-planned communications between Division Business Areas and the SVH organization.
• Possesses the ability to motivate the workforce.
• Meets the goals required by customer Service Letter Agreements (SLA) on all maintenance events to return aircraft effectively and efficiently to service.
• Solves problems with ease.
• Ensures growth and maturation of skills and capabilities for base technicians.
• Provides attention to detail while monitoring company e-mail traffic and technical work progress.
• Follows and enforces all company regulations and safety policies.
• Displays characteristics of professionalism, organization, teamwork, and flexibility.
• Assists with the development of new processes and techniques to help the facility run more efficiently.

Leadership Attributes:

• Demonstrated strategic and tactical leadership skills with a record of building strong, synergistic, cohesive teams.
• A responsive, fast-paced decision-maker who is highly driven to achieve business expectations. Results-oriented leader driven by personal and team accountability.
• Exhibits a fact-based management style, aggressively addressing business and customers' tactical issues and strategic needs.
• Records of excellent relationship management with peers, customers, suppliers, and regulatory agencies (like FAA, OSHA, etc.)
• Demonstrated ability to deliver results consistent with customer commitments.
• Excellent analytical skills with strong business management and financial acumen.
• Clear, concise written and verbal communication skills. Outstanding internal and external communication.
• Maintains transparent, performance-based communications with division, group, and corporate leadership.
• Unquestioned credibility, judgment, character, and ethics.

Skills and Qualifications:

• Bachelor of Science Degree in Business, Leadership, or Aircraft-related field preferred.
• Holds a valid FAA Airframe & Powerplant License.
• 10+ years in Aircraft Maintenance, with management experience in building and leading world-class operations and organizations.
• Working knowledge of Corridor, Cost Accounting Management, Microsoft Office, MS Project, and similar type desktop software applications.
• Attention to detail and strong organizational and communication skills, both written and oral, able to work in a fast-paced environment; budget and forecasting experience.
• Able to travel, work weekends, overtime, and any shift as required.
• Experience with various models of corporate aircraft - Cessna 680A and 560XLS preferred.
• Understand, read, and write English.
• Excellent communication skills.
• Interdepartmental coordination.
• Highly organized with a strong attention to detail.
• Strong sense of urgency.
• Ability to work independently with little supervision.
• LEAN, Six Sigma, and 5S experience preferred.