HR Manager Wroclaw

Qatar Airways are pleased to announce an exciting opportunity to lead our HR team in the Poland Contact Centre as HR Manager.

As HR Manager based in Wroclaw, you will work closely with the site management team and Head Office to add immediate value by contributing to the development and implementation of HR strategy at our Poland Customer Contact Centre in all areas of the employment life cycle, including Recruitment, Onboarding, Organisational Design & Development, Performance, Retention, Reward, Employee Relations, and Employee Engagement. You will lead the HR team & provide guidance and advice as well as coaching to line managers on building people management capability and on HR policies, procedures and processes. 

Key Accountabilities will include:

• Collaborate with site management and Head Office teams to lead the HR agenda for the Customer Contact Center based in Poland, aligned with the overall business and people strategy.
• Work with the management team in a consultancy role, assisting line managers to understand and implement people policies, processes and procedures.
• Lead, motivate and develop a small HR team based in Wroclaw.
• Providing 5- star HR support and service to managers and employees in all areas of the employee life cycle. 
• Support to implement annual/ periodical HR projects e.g. performance, reward, people data/ analytics etc. 
• Manage the development of accurate job descriptions and the recruitment approval process.
• Operating as the communication hub for the HR team, ensuring information flow and sharing of knowledge. 
• Implementing QR Human Resources policies and updates such as performance management, grievances, disciplinary and absence management.
• Manage the payroll process and collaborate closely with the external payroll provider for compensation and personnel documentation
• Providing training, advice and assistance on the performance evaluation and development planning process.
• Advising on pay and other remuneration issues including promotions and transfers.
• Communicating company policies, procedures and processes to the business as required.
• Facilitating and assisting with providing training and coaching on key HR and Management skills for the business.
• Conducting research on human resources best practice and making recommendations as appropriate in line with business strategy.  
• Assisting with composing HR correspondence and memoranda, reports and documents. 
• Acting as the local advisor on local Employment legislation and working with relevant employment lawyers, Unions and Employee Representative Committees.
• Ensuring all employees understand work health and safety requirements and expectations, through induction, instruction, training and supervision.
• Work in close cooperation with the local Health and Safety Inspector.
• Implement and maintain local employee experience and engagement plan for WRO CCC.
• Relationship manager for third party service providers payroll and medical insurance.

Education and Skills: 

• A recognized accreditation in HR is preferred for this role, but not essential provided the candidate can demonstrate equivalent and relevant work experience.  
• Minimum of four years’ HR generalist job experience ideally within an International company, which will include a minimum of two years’ in an HR Management Role. 
• Prior experience of working in a multicultural/ diverse environment.
• Strong HR experience within Poland with deep knowledge and application of local legal/ HR legislation.
• Proven people management skills, including robust experience in employee relations; strong mentoring and coaching skills.
• You will have excellent interpersonal and robust communication skills and an ability to engage, inspire and influence people.
• Payroll checking/ administration experience. 
• Ability to juggle multiple priorities and work effectively in a fast-paced, ever-changing environment.
• Excellent stakeholder management skills, ideally in a matrix set up.
• Experience working and building productive relationships with Unions and Employee Representative Committees (desirable)
• Fluency in English (written and spoken) and Polish is essential for this role.
• You must also have the right to live and work in Poland to be considered for this opportunity.