Housekeeping Manager

About the role 

Oversees the housekeeping department and manages the daily operations of housekeeping services ensuring the highest standards of cleanliness and organisation within our residential properties while adhering to standard operating procedures. 

Accountabilities:

• Develop and implement housekeeping standards and procedures across all residential properties, reviewing opportunities for improved productivity and greater efficiencies.
• Manage a team of housekeeping staff, including hiring, training, scheduling, and performance management to ensure impeccable cleanliness and all areas of the properties are maintained to the highest standards.
• Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices 
• Stay updated on industry trends and best practices in residential housekeeping adhering to environmental policies.
• Maintain accurate documentation, including hygiene inspection reports, cleaning checklists, AMC reports for façade cleaning, prepares reports and composes correspondence relative to the work.
• Review findings on the reports, propose corrective measures in compliance with health rules and safety standards.
• Review the schedule and conduct regular hygiene inspections to ensure apartments are in good condition as per QR standards.
• Address any maintenance or repair issues related to housekeeping equipment or facilities in a timely manner to the maintenance team.
• Coordinate with other departments, such as maintenance or housing, to ensure seamless operations.
• Develop rules and regulations and maintain records to ensure waste management schemes are implemented effectively and legal requirements are upheld.
• Review complaints from staff, investigate and correct any anomalies reassuring the wellbeing of tenants.
• Direct special assignments concerned with occupational health hazards, including health emergencies and special investigations.
• Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and ensuing steps visible to all, including the service providers.
• Actively participate in contract preparation for all Hygiene related contracts, including, but not limited to, preparation of scope of work, tender documents, sending out purchase enquiry, raising RFQ/RFT, complete technical issuance, set up of technical evaluation criteria, review existing contracts etc.
• Regularly re-visit the ongoing process and make changes wherever deemed necessary to ensure highest quality of service is rendered.
• Perform other department duties related to his / her position as directed by the Head of Department.

About you 

You will possess:

• Without a Degree:
  • High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 7 years of job-related experience
• With a Degree:
  • Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience
• Prior experience in a similar role as a Housekeeping Manager or Corporate Housekeeper in a residential or hospitality business. 
• Minimum of 5 years of Gulf experience in similar position with Corporate Housing / Industrial Organization is essential.

Job Specific Skills:

Essential (i.e. required from day one and critical to the success of the job)

• Demonstrated ability to lead and manage a team effectively.
• In-depth knowledge of cleaning procedures, equipment, and products used in the industry.
• Strong organizational skills with keen attention to detail.
• Excellent communication skills to effectively interact with staff at all levels as well as residents.
• Able to work independently with minimal supervision while maintaining high productivity levels.
• Knowledge of OSHA and safety standards within housekeeping division.
• Familiarity with health and safety regulations related to housekeeping operations in residential properties.
• Flexibility to work weekends or evenings as needed.
• Proficiency in basic computer skills, including MS Office suite.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. 

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. 

Together, everything is possible 

About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. 

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.