Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Position Summary

The Internal Evaluation Program Manager is responsible for the quality of the Internal Evaluation Program (IEP) and has the authority for the daily management and implementation of the IEP. The IEP manager is Lead Auditor for the company and has oversight over the other PSA auditors.

Job Responsibilities

• Provide effective leadership and management of the Internal Evaluation Program (IEP).
• Responsible for the performance of the IEP program.
• Responsible to manage the content and currency of the IEP Manual.
• Manage the IEP program to ensure the organization is:
  • Complying with applicable regulations standards.
  • Satisfying stated operational needs.
  • Identifying areas requiring improvement.
  • Identifying hazards to operations.
  • Assessing the effectiveness of safety risk controls.
• Responsible to disseminate information to management and non-management operational personnel as appropriate to ensure an organization awareness of relevant quality assurance issues and results.
• Present audit and evaluation trend data to Senior Leadership.
• Publish a Quarterly Audit report for Senior Leadership and the Accountable Executive.
• Lead the Operations Quality Assurance Auditor.
• Lead a group of impartial/functionally independent Subject Matter Experts (SME’s) that are named as auditors across the organization to help supplement the audit program.
• Ensure auditors are trained and evaluated to perform audit duties in accordance with standards and procedures as established through the IAEP.
• Conduct and oversee the training and qualification program that ensures all auditors that conduct auditing under the IEP:
  • Have the knowledge, skills and work experience needed to effectively assess areas to the management system and operations that will be audited.
  • Maintain an appropriate level of current audit experience.
  • Complete initial and recurrent auditor training necessary to effectively conduct audits.
• Input audit data into the Safety Management System (SMS).
• Participate and present IEP results in the SMS data analysis group, standards board and company standards board meeting.
• Participate in the annual Senior Leadership Annual Review meeting.
• Facilitate the International Air Transport Association (IATA) Operational Safety Audit (IOSA) as the Lead Auditor.
• Ensure the IEP program provides for the auditing of the IOSA Standards and Recommended Practices (ISARPs) within the IEP program in accordance with IOSA.
• Facilitate the Department of Defense Audit (DOD).
• Facilitate the DOD check in every 6 months and the formal audit every 2 years.
• Facilitate and Lead an annual IEP Planning Meeting with each operating discipline to schedule audits, adjust audit frequency, risk rate audits and add new auditors.
• Respond to special audit requests from senior management.
• Review audit and evaluation results, recommendations, and responses.
• Oversee the process of addressing findings from audits, which ensures identification of root cause, developing corrective actions and an evaluation of corrective actions to determine effectiveness.
• Communicate and coordinate with system, process, and function owners to ensure that hazards identified during audits are mitigated.
• Ensure follow-up audits or evaluations are completed as required.
• Ensure compliance levels are accurately documented and reported.
• Report unresolved instances of inadequate corrective action/responses to the VPOS.
• Maintain electronic databases to ensure the effective management of information and data associated with audits.
• Ensure communication and coordination with operational, maintenance, and security managers in the management of operational risk.
• Assist with maintaining the Safety Policy and Procedures Manual.
• Communicate and coordinate with FAA, DOD, IATA and Auditing Organizations as required.
• Prepare and distribute reports to federal, state and local safety authorities as required.
• Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Qualifications

Required

• High School diploma or equivalent.
• Proficient computer skills in Microsoft Office programs.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

• Bachelor’s Degree in Aviation or Aviation Safety.
• Two years of auditing related experience.
• Formal training or certification as a quality auditor.
• Formal training in risk management.
• Working knowledge of WBAT.

Delegation: In absence, responsibilities delegated to Manager of SMS.

Authorities: None

Supervisory Responsibilities: This is a supervisory position.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.