Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontiers highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airlines many weight-saving initiatives and focus on operational efficiencies, makes Frontier Americas Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airlines commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).
* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed
What Will You Be Doing?
The Manager, Regional Inflight Services is responsible for operational, regulatory, disciplinary, collective bargaining and legality issues for a large Flight Attendant and Inflight Supervisory team within an assigned region. The Manager, Regional Inflight Services is integral in ensuring operational performance and a culture of engagement and partnership for our Inflight team. *PLEASE NOTE: This position requires you to reside in Denver, Las Vegas or Phoenix.
Essential Functions
· Partner with Base and Inflight Dependability Supervisors and other internal and external partners to ensure appropriate fact-finding and resolution to employee conflicts is achieved in a timely manner and participate in coaching/termination meetings and recommend corrective action as needed to adequately address employee behavior issues.
· Partner with Base and Inflight Dependability Supervisors and other internal and external partners to ensure appropriate recruitment, training, performance, coaching, development and disciplinary measures are achieved in line with organizational objectives and standards.
· Provide coaching and mentoring for a team of Base and Inflight Dependability Supervisors to ensure high levels of guidance, training and support are provided to maintain a productive, engaged, customer-centric, compliant and efficient workforce.
· Implement, manage and ensure compliance with Inflight policies and procedures to ensure Frontier and regulatory standards and requirements are consistently upheld.
· Compile, analyze and monitor results of operational reports to identify trends and potential areas of opportunity, ensuring organizational goals and standards are consistently met or exceeded and provide recommendations for corrective action to deficiencies identified.
· Analyze and present recommendations on staffing levels and other operational processes to ensure appropriate operational performance is maintained achieving organizational goals and standards.
· Participate in operational and strategic planning meetings to provide training, support, updates and recommended course of action on performance, staffing metrics and other operational areas to ensure performance is aligned with organizational objectives and standards.
· Adapt to changing circumstances to provide continued operational performance in periods of operational anomalies that may require expedient emergency response, changes in workload, changes in staffing or other areas that may negatively impact operational performance.
Qualifications
· Bachelors degree or equivalent work experience required.
· 7+ years of relevant airline experience required
· Prior experience as a Flight Attendant required
· Prior supervisory or management experience required; management experience in aviation/Inflight preferred
· Must be able to qualify as a Flight Attendant and maintain currency of qualifications
Knowledge, Skills and Abilities
· Demonstrated knowledge of Microsoft Office, Excel, and Word
· Demonstrated knowledge of CrewTrac, FTWeb, Flight Plot, COMPLY365 and/or other applicable airline programs
· Ability to utilize all available technology to create, edit, and manage base operations
· Advanced knowledge of all applicable Federal Aviation Regulations and how they apply to daily operations
· Advanced knowledge of contractual obligations and how to apply them to numerous situations
· Advanced knowledge of company policies and procedures as well as the Inflight Performance Management Policy
· Mastery of all aspects of a Flight Attendants role and daily job duties
· High level of integrity, confidentiality, ethics and discretion
· Excellent oral and written communication skills
· Strong planning and organizational skills, capable of effectively coordinating multiple projects at the same time
· Excellent interpersonal skills
· Ability to provide effective leadership to the entire Flight Attendant group
· Available for flexible daily scheduling to support Frontier Airlines operation; shift work required, including weekends and holidays
· Ability to sit, stand and move throughout office/airport/airplane for extended periods of time
· Ability to speak well in public and maintain a positive image for the Inflight Department and Frontier Airlines as a whole
· Strong analytical reasoning skills
· Demonstrated high level of compassion and empathy
· Fluent in Spanish preferred, based on region
· Ability to travel frequently – up to 50
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Positions Supervised
· Inflight Base Supervisor(s)
· Flight Attendant(s)
Salary Range:
Please note: this posting has a closing date of 9/13/2024, midnight MT.
Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
