Position Summary
The Manager, Engine Programs Operations reports into the Senior Manager Engine Programs and is responsible for the management of the Engine Programs Repairs and Lease team. This monitors the performance of Engine and Auxiliary Power Unit (APU) Maintenance, Repair, and Overhaul (MRO) services, including Leases. The Manager will oversee the execution of Technical Operations Powerplant Repair and Lease processes in support of JetBlue’s overall long-term powerplant maintenance strategy. This position interacts with a variety of business partners and JetBlue crewmembers to achieve high quality services, on-time delivery and competitive maintenance costs. The role involves working closely with Manager of Engine Procurement Programs, JetBlue Engineering, Strategic Sourcing, Legal, Corporate Finance and Treasury, among other groups.
Essential Responsibilities
- Assist and execute on the MRO strategy for existing and future engine maintenance programs
- Assist in the development of a long-term engine strategy, working alongside the Engine Programs Strategy team and other Technical Operations groups
- Manage Engine maintenance projects and transactions involving Engine Leases, Engines and Engine Line Replaceable Unit (LRU) Repairs
- Conduct analysis on, and present recommendations to executive leadership for all engine platforms
- Support the Engine Programs Strategy team with preparing and conducting negotiations on existing and future engine maintenance agreements
- Build and maintain relationships with existing and potential future business partners, including engine manufacturers and engine maintenance providers
- Develop and execute a business partner (BP) management process and scorecard to drive BP performance, including use of Key Performance Indicators (KPIs)
- Lead, develop and train a team of crewmembers and crewleaders with a focus on structured processes, continuous improvement, and career path development
- Manage the process of monitoring JetBlue and MRO data; identify performance issues and implement corrective action plans with the BP and internal stake holders
- Build and maintain a process to identify, assess, execute and track cost savings initiatives that reduce JetBlue Cost per Available Seat Mile (CASM), including processes that speed up shop repairs and minimize "over and above" and “out of scope” costs
- Lead the management of Repair agreements to ensure BPs perform at contract-defined levels of service. Ensure all JetBlue contractual entitlements are obtained, including discounts, exchanges, loaners and Beyonce Economic Repair (BER) replacements, as applicable
- Manage the onboarding and offboarding of Leases for all Engine Platforms
- Provide guidance during the budget process
- Support monthly Accounting reviews and timely approval of quotes and invoices
- Ensure adherence to all aspects of JetBlue’s Safety Management System (SMS)
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned