This position is responsible for the managing of the Ground Operations Scheduling department personnel. Primary responsibility is to schedule the day-to-day operational activities for Passenger Service Representatives and the Loadmasters. Coordinate all travel from/to gateway airport. Ensure all Company passenger and cargo flights have the adequate staff. Additionally, the supervision of the Ground Operations Scheduling department assures cost effective utilization of personnel and supports the internal and external customer service experience.

• Manages the Ground Operations Scheduling department daily activities, which include but not limited to; daily review of flight schedule, assigns the Passenger Service Representatives (PSR) and Loadmasters daily duties, make regular changes according to operational requirements and notify the appropriate personnel, and coordinate travel plans.
• Ensure the safe and reliable execution of the Company’s flight operations requirements.
• Monitor and maximize efficiency of PSR and Loadmaster utilization.
• Ensures passenger aircraft flights are appropriately staffed with Passengers Service Representative(s).
• Ensures cargo aircraft flights are appropriately staffed with Loadmaster(s), as applicable.
• Develops the PSRs and Loadmasters schedule and vacation bids, and published the awards accordingly.
• Responsible for managing the Ground Operations Scheduling department’s administrative duties and activities.
• Develops the Ground Operations Scheduling department monthly schedule and distributes it accordingly.
• Responsible for recommending and participating in generating Company policies and initiatives.
• Collaborate with vendors’ management to ensure proper staff (contractors) coverage for all flights.
• Ensures that the appropriate names and payloads are entered in the AIMS system.
• Coordinates all travel and transportation requirements using the CTC travel agency system and/or other modes of transportation, as required by the operation.
• Tracks and submit biweekly the payroll for Passenger Service Representatives and the Loadmasters.
• Ensures the Passenger Service Representatives’ and Loadmasters’ monthly expense reports are submitted, accurate and forwarded to HDQ.
• Responsible for the Ground Operations Scheduling department’s Standard Operating Procedures (SOP).
• Close working relationship and coordination with the GCC, HDQ Coordinators, Loadmaster Management, and Training teams.
• Works in conjunction with Ground Operations Controller and the Senior Director Ground Operations Standards, Training and Compliance in the development of the annual budget.
• Ensures the accuracy of personal profile records of the PSRs and Loadmaster in the Monarch scheduling system.
• Responsible for the training of Ground Operations Schedulers.
• Performs periodical audits for the Ground Operations Scheduling department.
• Other special projects, as required by the Company.

• High School degree or College degree preferred.
• Minimum 5 years of experience with aviation operations, scheduling, dispatch, transportation or logistics sectors.
• Ability to work effectively with other internal and external stakeholders.
• Must possess personal integrity and administrative skills to handle changing regulations and requirements.
• Must be well organized and able to communicate well both verbally and in writing.
• Must demonstrate the desire and the ability to work in a collaborative team based, fast paced, high stress environment.
• Be able to communicate at a managerial level with superiors and Company Senior Management.
• Have a minimum of 2 years of supervisor or management level experience.
• Aviation / airline experience is a plus.

Salary Range: $73,000-$98,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

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