Overview
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
- Travel privileges on the American Airlines global network
- A generous vacation plan designed to let you enjoy your travel perks
- 401(k) with company match
- American Airlines Group (AAG) profit-sharing and bonus opportunities
- A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
- Premium dental coverage
- Vision plan options provided, including a plan that covers both glasses and contacts every year
- Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
- Access to 24-hour virtual urgent care services
- Family planning and fertility treatment
- LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
- Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
- Flexible Spending Accounts for both Health Care and Dependent Care services
- Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities
Position Summary The Manager of Crew Scheduling Automation and Deployment will be focused on project development and training to provide tools for consistency and increased performance to the daily operation. This position is responsible for the oversight and supervision of Crew Resources team to ensure that all programs, software, and training needs are being achieved. The Manager will embody the PSA Way and incorporate its elements into every program, process, and action. The overarching goal is to produce the highest quality scheduling team and performance in the Regional Airline industry, which supports our mission to always deliver satisfied customers to their destination safely and on time.
Job Responsibilities
- Subject matter expert for all the software used by Crew Scheduling, and Crew Members software that interfaces with scheduling personnel, including owner of controlled Crew Scheduling policy and procedure manual.
- Ability to understand and work at an abstract level to utilize technology as a tool to identify and solve complex scheduling problems. Collaborates with leaders, business analysts, project managers, and other developers, along with internal customers to understand development needs according to business requirements and ensure decisions meet our long-term growth needs.
- Determine business requirements, translate them into user stories, and track through the complete development and/or change life cycle using Agile methodologies including iteration planning, story estimation, daily stand-up meetings, demos, testing and successful implementation for deployment and delivery.
- Interface with IT, end users and vendors to develop appropriate user testing procedures and acceptance criteria. Ensure coordinated planning, evaluation, and implementation of new decision support systems between IT and Business.
- Analyzes and monitors performance and provides supervision and support of application after implementation.
- Oversee, develop and facilitate training plans that will optimize the performance and efficiency of the Crew Resources team, including recurrent training.
- Provides education, guidance and support for new and existing applications and team level challenges through training software and products, including LMS.
- Identify opportunities for continuous improvement of systems, processes, and procedures by initiating communication and brainstorming sessions.
- Manage and oversee multiple fast-paced assigned projects with distributed teams to enhance current processes and performance.
- Supervise, lead and motivate the Crew Resources team to apply new applications to ensure optimal performance.
- Provides coaching and assists with on-the-job training for the Crew Scheduling Department.
- Provides support and fills in for Manager of Crew Scheduling when needed.
- Assist as needed with daily operations during IROPS events.
- Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
- Performs other duties as assigned.
Position Specifics
Qualifications Required
- Associates Degree or equivalent work experience.
- Advanced computer skills with Microsoft Office programs.
- At least 4-6 years as Crew Scheduling Coordinator or above.
- Crew planning or related airline experience.
- Ability to speak/read/write in English.
- If hired, must be able to demonstrate that you are authorized to work in the US.
Preferred
- Previous leadership experience.
Additional Information
Delegation: In absence, responsibilities delegated to Director of Crew Resources.
Authorities: None
Supervisory Responsibility: This is a supervisory position.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.