This role is accountable for delivering first class Flying Club reporting and commentary across multiple domains including P&L, acquisition/engagement, joint ventures and partnerships and Flying Club experience, supporting the Head of Flying Club in ensuring Flying Club is fulfilling its role as an engine for satisfaction, engagement, and revenue for Virgin Atlantic.
The Manager Flying Club Performance will own and deliver monthly reporting requirements at all levels from intra-team to board papers, closely liaising with Finance and the Business Intelligence and Analytics team. You’ll be responsible for anticipating the needs of our highest value guests and modelling new loyalty products and propositions, ensuring we always make the right call for our members.
Leading a small high performing team this role will maintain and improve processes, reporting, targets, and clear accountabilities to safeguard performance. Building trusted, senior relationships with Commercial and Virgin Red to effectively trade Flying Club and drive redemption revenue, whilst collaborating with CRM and touchpoint owners across the end-to-end journey.
Work with SM Loyalty Product and HO Loyalty to lead the planning process for delivering multi-year targets ensuring that roadmaps and forecasting are anticipating future requirements for Flying Club success.