Manager, Dispatch (NJUS)

Job Description:

Purpose of Position

The Manager, Dispatch is responsible for effectively managing and resolving critical issues that could affect the expected outcome of a NetJets US flight related operation. The position is responsible for the department staffing, scheduling, establishing assignments/workload management including the daily distribution of flights among the Dispatchers and the authorization of overtime and/or Bonus days.In addition, the Manager, Dispatch is responsible for communication-both internal and external, policy development, problem resolution, managing labor relations and day-to-day contract administration, team member discipline, development and performance reviews and management of the area's budget.

Tasks and Responsibilities

Effectively manages and resolves critical issues that could affect the expected outcome of a NetJets US Flight related operation. Responsible for the department staffing, scheduling, workload management, establishing assignments, including the daily distribution of flights among the Dispatchers and the authorization of overtime and/or bonus days, communication-both internal and external, policy development, problem resolution, managing labor relations and day-to-day contract administration, team member discipline, development and performance reviews and management of the area's budget. Coaches/mentors team members. Manages employee performance, behavior and provides career development.Actively assists team members with workload and operational considerations as necessary.
Provides superior service to our customers (internal and external) as well as share this knowledge and experience with team members in a mentoring fashion.Maintains a positive perspective on aspects of the job and company while on duty. Proactively identifies potential pitfalls and makes decisions and develops solutions that adhere to NetJets' Vision, Mission and Values.Assists other members of the team in problem resolution and documentation process.
Communicates and coordinates requests, issue resolutions, and proactively seeks and resolves potential operational issues. Actively reviews case management documentation. Effectively presents information and responds to questions from groups of managers, clients, customers, and the public. Writes reports, business correspondence, and procedure manuals.Resolves most situations independently and involves Flight Center leadership as needed.Conducts Owner, Pilot, and miscellaneous tours as needed.
In the absence of the Director, may assume Director responsibilities.Assists Director on various committees for project management.
Note: It is not possible to list all required job duties on this form.There may be other important duties assigned, depending on the position.For a full list of essential job functions, please refer to the essential functions worksheet for that position

Education

Bachelor's in Business Administration or Aviation

Certifications and Licenses

Years of Experience

6-8 years of experience

Core Competencies

Strives for Positive Results

Curiosity

Collaboration

Adaptability

Service-Oriented

Knowledge, Skills, Abilities and Other (KSAOs)

Complete understanding of capabilities of all aircraft including aircraft specific performance limitations (temperature, wind, range, and runway limitations, wet, dry, and Part 135).
Thorough understanding and application of all FAA regulatory requirements.
Understanding of aviation operations including crew requirements, seating capacity, baggage limitation, international operations, interdepartmental communications, understanding of NetJets Operations as a whole and basic Dispatching.
Extensive understanding of Crew Services and how it relates to the Flight Center and Company mission.
Excellent verbal, written and interpersonal communication skills.
Sound foundation in leadership skills.
Working knowledge of Microsoft Office Products.

Job Ident #: 14118-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/