Enterprise Solutions, a part of Deltas Enterprise Digital Strategy organization, is seeking a manager to lead and deliver the document (ticketing) strategy in support of Deltas Digital Retail journey. This journey is centered around dynamically offering the most relevant product to customers, in their channel of choice, and servicing those products when plans change. The team’s core objective is to deliver industry-leading digital capabilities to improve customer satisfaction, choice, and flexibility which will drive increased revenue to Delta. The Document Management team
- Enables customers to buy travel & other services with Delta
- Facilitates customers’ ability to change their travel plans
- Maintains value of credits that customers can spend on Delta products
- Supports Delta’s ability to account for revenue upon completion of travel
The manager will be responsible for ensuring customers can book travel using current airline processes while also supporting the migration to a new order system of record that enables improved recording of customers purchases as well as simplification of order changes.
The selected candidate will combine their ability to lead a team of product managers, intellectual curiosity, strong process orientation, customer-focused perspectives, and airline knowledge to drive the vision and development of Document Management. The successful candidate will partner closely across various departments to usher in new document interactions between the front-end channels (e.g. Digital, ACS, RES, etc.) and backend systems (Order, Payments, etc.) that will allow Delta to get products into spanet quicker and bring greater flexibility to product delivery and servicing.
Responsibilities:
- Lead and coach a team of highly skilled and motivated Digital product managers
- Create and implement Delta’s Document Management roadmap
- Lead and collaborate with cross-functional teams to drive delivery of enterprise initiatives
- Communicate development needs and progress clearly to partners
- Build, support, and document ticketing architecture and capabilities
- Support core product fulfillment systems (i.e. Ticketing, EMD+)