Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for leading and managing the performance of the Inflight Daily Operations to support Inflight Base Operations and Flight Attendants with operational needs and non-standard events.
• ​​This job is a member of the Inflight Team within the Operations Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Work collaboratively and in tandem with Inflight Base Operations, Policy & Procedures, Crew Scheduling, Hotel/Limo, Corporate Security, Safety and other teams and effectively escalating to senior leadership as required
• Partners with Labor, Legal, and People to interpret and apply corporate policy, procedures and the Joint Collective Bargaining Agreement
• Works together with National APFA representatives to reach interest-based decisions for the company and Flight Attendants
• Identifies, leads, and motivates a strong management team in achieving the departments overall objectives, while being an advocate for Flight Attendants
• Manages the daily operation while continually seeking ways to improve processes, team performance and reduce costs
• Lead multiple projects
• Primary team point of contact with shared manager on-call rotation
• Joint lead for Inflight in IOC Emergency Response
• Ability to work rotating shifts, nights, weekends and holidays if the operation requires

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree or Masters degree or equivalent experience
• 5+ years of relevant experience
• Knowledges in DECS and RES
• Previous experience working in the operation (IOC or in the field)

Preferred Qualifications- Education & Prior Job Experience

• Previous supervisory experience and knowledge of AA budgeting, policies, and procedures
• Familiarity with Corporate Event Reporting System (CERS)

Skills, Licenses & Certifications

• Ability to manage management, non-management and contract labor work groups
• Excellent interpersonal, collaboration, planning and organizational skills
• Innovative and proactive in addressing workforce issues
• Ability to build consensus with various groups
• Ability to analyze data and trends
• Ability to prioritize projects and operational needs while still meeting deadlines
• Advanced knowledge of Microsoft Powerpoint, Excel, Outlook and Teams
• Strong planning and organizational skills
• Excellent interpersonal skills
• Demonstrate care for and support of team members
• Independent judgement and decision making skills
• Ability to delegate
• Strong managerial skills
• Experience in working with a diverse group of employees
• Ability to lead by example

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.