Manager, Patient Financial Services - Phoenix, AZ
Join Our Life-Saving Team in Phoenix, Arizona!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our Patient Financial Services team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
As a Patient Financial Services Manager, youll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are:
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Job Summary:
- Ability to compose professional letters and other correspondence to internal/external customers.
- Audit billing and collection activity for compliance and accuracy.
- Communicate to team daily, weekly and monthly results to include reasons for process bottlenecks, collection shortfalls and operational successes.
- Conducts recruitment efforts for all exempt and nonexempt and temporary personnel
- Demonstrates detailed knowledge of all regional insurance requirements in order to act as a resource for billing representatives.
- Develops work flow processes to support and improve production.
- Implement new business initiatives, software or programs to include staffing required, training and process design.
- In partnership with management, reviews employees workflow, productivity and attendance with employees.
- Maintain software expertise in order perform tasks as required utilizing all systems tools available.
- Participate in developing staff training modules and delivery mechanisms.
- Prepare system reports and excel spreadsheets
- Provide oversight for staff motivation and development.
- Provides support to department management to motivate, mentor and manage employee relations. Works with management to mitigate risk.
- Provides support to department management to motivate, mentor and manage employee relations to include employee recognition program such as department celebrations and team activities.
- Provides oversight for all processes to ensure operational goals and production standards are met.
- Resolves executive management operational requests and concerns in a professional manner.
- Review and works with department supervisors to monitor employee productivity, month end requirements and A/R trends.
- Support, assist or resolve difficult patient cases referred by staff, client, or manager.
- Supervisory and budget responsibility.
- Responsible for supporting company Safety Management System activities.
- Understand and provide visible support of Destination Zero.
- Complying with company HS&E policies and procedures.
- Other projects and assignments as assigned.
Schedule and Location:
The Successful Candidate Will Have:
- Bachelors Degree required in Business Administration, Management or related field.
- Ten (10) plus years of work experience in managing employees with high volume of billing experience
- Advanced excel skills and database management understanding required
- Previous auditing, quality assurance and analytical experience required
- Healthcare administration background preferred
- Professional oral and written presentation skills required
- Preferential consideration will be provided to current employees who have demonstrated the abilities and education to perform the job requirements as documented in the description above.
- Must be able to pass a pre-placement drug test and background screen
- This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.
Our Core Competencies:
- Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
- Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
- Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
- Service. We are dedicated to the service of our customers, our communities and each other.
The PHI Health Advantage:
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
