Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the overall customer experience. To achieve this goal, Delta’s Retail Strategy is to consistently offer, sell, and service high quality personalized products in the customer’s channel of choice. To offer enhanced product offerings, Delta is creating a new system of record, Order, that will serve as the source of truth for all products sold. Enterprise Solutions (ES) is seeking a Manager of Retail Order to lead a team of technology product owners responsible for ordering, fulfilling, and servicing Delta products while navigating the migration to the new system of record. The Order team is responsible for the following scope:

Orchestration to create, retrieve, change and cancel an order

Create and update the order record

Creation of records in legacy systems of record

We are looking for candidates who are motivated by solving problems, exhibit curiosity to understand current processes, think creatively to identify solutions.

Responsibilities:

Lead and develop a team of highly skilled and motivated product owners
Define a vision and roadmap for creating a new retailing order management product for Delta
Deliver a more seamless customer selling and servicing experience through an integrated order management platform, eliminating the constraints of legacy constraints and processes
Partner with stakeholders across the enterprise to drive input on requirements and communicating progress against development roadmap
Drive delivery on short-term initiatives while building future-state enterprise capabilities
Manage transition to order management system without interrupting existing critical business functions

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives.
401(k) with generous company contributions up to 9.
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
Non-birthing parents are eligible for 2-weeks of paid parental leave.
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

Minimum five years of airline, retail technology or equivalent experience required
Strong business knowledge and technical skills with an in-depth understanding of product management
Capable of managing multiple projects with limited supervision in a fast-paced environment
Focused on results and can prioritize competing interests with seemingly disparate goals
Uses data to quantify problems, identify trade-offs and develop solutions
Communicates in a timely, accurate and effective manner
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

BA/BS or advanced degree in a process or project management discipline such as Business Administration or Industrial Engineering
Relevant working experience in Retail Order Management, Booking, Ticketing, Business Intelligence, Data Analytics, or IT Product Development.
Prior experience leading a team in a commercial setting
PNR, Order, Booking and/or Ticketing knowledge
Experience in at least one commercial or operations function such as Reservations, Airport Customer Service, eCommerce, Revenue Management or Sales
Knowledge of revenue management theory or airline systems/data

Job Ident #: 27486

Apply Now

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)