Date Posted:
2025-04-15Country:
IndiaLocation:
North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064Position Role Type:
UnspecifiedRoles & Responsibilities:
- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
- Proactive in handling query with regards to process transformation
- Should work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement
- Lead and Implement business process improvement projects
- Create and run continuous improvement roadmaps in synchronization with company HQ to drive digital transformation projects
- Handle multiple complex projects simultaneously
Technical Experience:
- Exposure to Project management or Process Excellence with proven experience in process excellence and preferably in Customer Service / Operations domain
- Experience / know-how of digital technologies in managing and driving innovation, transformation projects along with change management with internal & external stakeholders
- Affinity to details and ability to present facts and figures related to projects
- Drive continuous improvements across teams using Lean Six Sigma framework
- Quantitative and problem-solving ability, ability to conceptualize complex problems and develop ‘Digital’ road map
- Ability to coach & mentor people, effectively influence & motivate others
- Excellent communication and analytical skills with ability to work in diverse teams and with multiple partners
- Facilitative Leadership skills – Influencing skills, mentoring and coaching – to be able to inspire, challenge and change
Qualification / General Experience:
- Bachelors / Masters degree / MBA with experience in Operations and Customer Service areas
- 12 to 15 years of experience preferably in operations, supply chain and customer service
- Good analytical skills
- Project management certificate / Black belt will be an added advantage
- Fluent in English with excellent written and verbal communication skills
- Experience user of the Microsoft Office (Word, Excel, PowerPoint)
- Experience of working under dynamic and uncertain business conditions
Other Skills:
- Strategic leadership
- Customer focus
- Communication / listening
- Business innovation
- Analytical thinking
- Forward thinking
- Adaptability
- Business judgment
- Focus on results
- Teamwork
- Inspires & empowers
- Building trust
- Drives change and innovation
Work Location:
Travel:
- Upto two travels a year to Montreal
Employment Type:
- Full-time
- Required to work in EST shift
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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