Managing Director, TravelBag - dnata Travel Group UK

Travelbag is a leading long haul B2C brand and part of the dnata Travel Group UK portfolio of travel businesses. Due to an internal promotion, we’re excited to be recruiting for a new Managing Director (MD)

Having undertaken a rebrand in 2019, Travelbag has built solid foundations within its target segment. Our new MD will take this to the next level and accelerate our growth and profitability.

The successful candidate will be entirely responsible for the delivery of profit targets, overseeing day to day operations and trading alongside shaping the brand’s future strategic vision, focusing on high levels of service and excellent customer satisfaction, loyalty metrics accelerating growth and profitability. 

Leading a direct team across Sales, Marketing, Destination Product, Technical Product & Commercial and working in a matrix structure with shared services in Finance, People & Culture and IT, there will responsibility for optimising all sales distribution channels. This includes multi-channel proposition with high street retail presence, a transactional website, and a network of sales homeworkers.

At dnata Travel Group, we champion a culture of open communication, clear direction and accountability to drive performance. The Travelbag MD role forms part of the UK Management Board and will work with fellow board colleagues and the Group CEO. The drive to collaborate across our diverse brand portfolio and shared services to innovate with the agility to exploit new opportunities for growth and investment initiatives will be core to the success of this role.

We’re open to applications from any industry, where candidates can demonstrate experience in a multi-channel distribution environment, along with the following skills and experience:

• Skilled at operating at senior level in a general management capacity.


• An excellent track record of strong leadership capabilities, building relationships; and influencing key stakeholders.


• Demonstrable experience of opportunity generation and implementation.


• Experience of leading people in a multi-function environment.


• Able to balance multiple business priorities.


• Experience of multiple customer acquisition channels and managing spend and ROI.


• Experience of working within a broader portfolio / matrix business would be beneficial.


• Demonstrable ability to strategically plan and achieve a direction/vision.
  Able to interface with internal and external senior executives.


• Strong financial and commercial acumen is essential.


• The ability to take high level decisions and to understand impact of trade-offs is essential.


• Able to think strategically and implement and balance short-term and longer-term objectives.


• Success in building and leading high performing teams.

Please click HERE to apply online. This role is based in Kingston-upon-Thames on a hybrid basis with frequent travel within the UK and overseas.