Role Introduction
Reports to: Network Manager
To manage infrastructure and environment needed to meet business, application development and operation requirements of the organisation. He/she will also need to develop performance and competency of team through expert coaching and mentoring of technical team members
Key Responsibilities
- Allocate resources and responsibilities within own area to deliver required results around cost, quality and time
- Develop performance and competency of team through expert coaching and mentoring of technical team members
- Use appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, which are resilient, secure and highly available
- Develop and implement continuous improvement initiatives within own area in line with High Performing Team
- Ensure Infrastructure team fully understand, follow and champion technology standards and patterns as defined within Information Technology
- Define and champion use of such standards, procedures and best practices within team
- Monitor and ensure compliance to corporate control standards for quality and security
- Provide technical leadership and escalation support for resolution of incidents and problems within production, staging and test environments
- Obtain requirements signoff from both business and IT Stakeholders
- Work closely with various stakeholders to ensure the IT infrastructure asset is delivered aligning with the strategic IT and business roadmap
- Provide technical leadership and escalation support for resolution of incidents and problems within staging and test environments
- Provide expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges
- Proactively draw out all types of requirements of the IT Infrastructure from stakeholders by using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
- Obtain requirements signoff from both business and Information Management (IM) Stakeholders
- Communicate the proposed design solutions to the stakeholders and help to guide decisions regarding trade-offs that impact the requirements
- Provide technical advice to IT colleagues on the use of the IT Infrastructure and integration of various business applications onto the enterprise infrastructure
- Shows initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
- Collaborate with other IT domains to drive business and technology innovation
- Keep abreast of the corporate strategy, business plan and latest industrial trends and technologies to allow these to be leveraged to the business benefit of the company
Requirements
- Technical degree holder with minimum of 8 years IT experience, at least 5 years of IT Infrastructure experience and 2 years of team management responsibility
- Allocate and supervise delivery of work within a team of technical resources
- Experience of leading team, and be able to demonstrate effective coaching and mentoring style
- Proven technical management and specialist experience of working in a complex IT infrastructure environment
- Experience of developing solutions and making decisions for team with only minimal management guidance and supervision
- Experience of building and maintaining relationships at a senior level and have an ability to influence at all levels
- Listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations
- Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
- Focus on end user’s or customer’s needs; ability to set expectations and understand end user behaviour
- Willingness to proactively accept and drive change to accomplish positive collective outcomes
- Understand strategy and align tactical and strategic work in a well-balanced way to achieve results
- Available to provide 24/7 support as required
SKILLS
Experiences on Cross-domain corporation, resource and infrastructure roadmap planning
- Experiences on technical skills in Routing and Switching
- Experiences on LAN/WAN/MAN architecture design, data centre network architecture design, network topology (physical and logical) design, structural cabling design.
- Experiences on Network Appliance (Layer 4-7 Firewall, Load balancer, VPN Gateway)
- Experiences on Multi-cloud and on premise environment
- Experiences incident, change, problem, and release management during the on-going system maintenance period with ITIL standard
- Experiences on vendor management
- Experience on running agile projects is preferred
- Experience on team management(around 10 people)
- Experience on SDWAN solution is preferred
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
