Operations Duty Manager - EKSC

Job Purpose

As the Operations Duty Manager, you will lead the cargo hub operations at Dubai International Airport (DXB) on a shift basis, driving productivity and resource optimisation to meet operational goals ensuring that quality, safety and regulatory standards and procedures are not compromised. 

Job Outline

• Manage top line operational activities and enable the right people with the right skills to be assigned at the right time to accomplish the work that needs to be done.


• Provide leadership and direction to the operations team in areas such as performance management, upskilling and recognising development needs within the team.


• Develop and maintain professional relationships with internal departments to positively enable department objectives.


• Evaluate team performance against established goals and objectives, and provide meaningful and constructive feedback to individuals in accordance with the Emirates performance management principles.


• Manage conduct and conflict within the team in line with the relevant policies and procedures ensuring consistency and objectivity.


• Lead monthly safety meetings based around investigation, audits and corrective actions to ensure safety, security and regulatory standards are applied without compromise.


• Ensure all safety incidents and accidents are investigated effectively, providing guidance and ensuring adherence to regulatory obligations including SMS and IOSA.


• Prepare the daily hub operations and SkyCargo hub service level reports and recommend changes to maintain and continuously improve SkyCargo Service Delivery.


• Recommend changes to Standard Operating Procedures as appropriate and encourage teams to participate in continuous improvement initiatives and new ways of doing things.


• Ensure all deviations are handled, recorded and escalated as per Standard Operating Procedures.

In order to be considered for this position, you will need to meet the following requirements: 

Education and Qualifications

• Degree or Honours (12+3 or equivalent) 


• A qualification in logistics and operations management or similar would be advantageous

Experience

• Logistics/Cargo / Other : 8+ Years


• Experience of cargo operations, with at least 5 years experience of supervising an operational workforce


• Experience of cargo load planning


• Experience of ramp handling

Knowledge and Skills 

• Expertise in IATA cargo handling procedures and regulations


• Knowledge of aircraft handling, weight and balance, load planning and dangerous goods regulations


• Demonstrable ability to find solutions to conflicts and irregularities


• Proven ability to act as an effective mentor/coach


• Knowledge of risk analysis, airline quality management systems and ISO9001/2000 procedures


• Minimum DG Cat-8