Let your Originality soar.
As the nation’s flag carrier, we take outstanding pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know outstanding things can happen when you’re encouraged to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Operations Manager As a member of the departmental Leadership Team, the purpose of this role is to develop, plan and lead delivery through driving and co-ordinating the day-to-day business of the department. The role holds significant responsibilities in delivering Operational Maintenance departmental objectives and will be encouraged to work cohesively with internal areas of British Airways and external stakeholders to achieve our goals. The post holder will lead their department in line with delivering the business strategy and 5-year business plan.
What you’ll do: - Designs and implements a departmental strategy that delivers performance to target on quality, health, and safety, environmental, operations, customer, financial, commercial and colleagues.
- Maintains compliance with statutory requirements through adherence to procedures and effective colleague training and development.
- Ensures availability of resources to improve efficiency whilst delivering the required workload.
- Provides a safe working environment; role models and maintains safe and secure working practices.
- Identifies, develops, and achieves plans to improve performance and cost year-on-year.
- Develops and co-ordinates the accurate and timely operational and business dashboards for each delivery area, working with Customer Insight to ensure external benchmarking and customer focus.
- Builds and manages service level agreements with key suppliers and stakeholders.
- Leads a customer-focused employee relations climate, working jointly with colleagues and trade unions through meaningful engagement and empowerment.
- Enables, empowers, and embeds a continuous improvement culture that delivers value-added change.
What you’ll bring to British Airways: - Excellent communication skills, able to present and articulate clearly to all levels.
- Strong cross team working & collaboration skills, able to build and foster excellent cross-departmental relationships.
- Demonstrates understanding of Engineering’s business, operational and commercial strategy to ensure effective decision making and the delivery of business plan.
- Effective at both strategic and operational decision making and able to turn strategy into results.
- Able to forecast and predict future challenges to embed a non-reactive, delivery led culture.
Your Experience: - Educated to HNC level, degree, or equivalent practical experience
- Appropriate leadership or management qualification or equivalent experience
- Proven structured leadership training is desirable
- Operational Management experience with large teams
- Experience in leading and empowering change in an operational or service environment.
What we offer: We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA